Chinonso Bright Adizue

CHINONSO BRIGHT ADIZUE PORTFOLIO PROFESSIONAL EXPERIENCE Dynamic and customer-focused Support Specialist with over 6 years of experience in remote and fast-paced environments. Skilled in resolving customer issues through email, live chat, and virtual support, achieving high satisfaction ratings. Adept at managing administrative tasks, optimizing workflow processes, and driving customer loyalty. Highly proficient in CRM tools, Google Workspace, task management platforms like Trello and Asana, and customer feedback analysis. Committed to delivering exceptional service, exceeding expectations, and enhancing operational efficiency. SKILLS Technical Skills Customer Relationship Management Email, Phone & Live Chat Support Virtual Assistance & Executive Support Data Entry & Report Generation Remote Collaboration Tools: Slack, Asana, Trello SLA Time Management Cross-Functional Skills Complaint & Conflict Resolution Patience and Empathy in Customer Interactions Attention to Detail and Collaboration Positive Approach to Problem-Solving Time Management Strong and Prioritization Communication Skills WORK EXPERIENCE Managing an emailbox Creating labels for easy access on gmail Assigning a task to a team member via Trello Assigning a task to a team member via Clickup WORK EXPERIENCE Creating a customer’s ticket on Hubspot Responding to a Customer’s Complaint via Email on Hubspot Assigning a task to a team member via Trello Creating a Customer’s Ticket on Freshdesk WORK EXPERIENCE Meeting Schedules on Google Calendar Scheduling a Meeting using Calendly Using Sticker Notes on Clickup to Write Upcoming Tasks/Activities Travel Management & Vacation Home Booking on AirBnB CERTIFICATIONS DIGITAL WITCH SUPPORT COMMUNITY: Professional Diploma in Customer Support Skills. UDEMY: Professional Diploma in Customer Support Skills. Professional Diploma in CRM Platforms Management. IT Support Technical Skills Helpdesk Certificate. Professional Certificate in Customer Experience Management. LINKEDIN LEARNING: Customer Service: Serving Customers through Chats and Text. Customer Service: Problem Solving and Troubleshooting. THANK YOU I can work remotely, hybrid and on-site. I’m looking to work with CEOs, Directors, Managers, Recruiters and Friends in the IT world. CONNECT WITH ME TODAY — I’m ready to bring value to your team