CHINONSO BRIGHT ADIZUE
PORTFOLIO
PROFESSIONAL EXPERIENCE
Dynamic and customer-focused Support Specialist with over 6 years of experience in remote and
fast-paced environments.
Skilled in resolving customer issues through email, live chat, and virtual support, achieving high
satisfaction ratings.
Adept at managing administrative tasks, optimizing workflow processes, and driving customer
loyalty.
Highly proficient in CRM tools, Google Workspace, task management platforms like Trello and
Asana, and customer feedback analysis.
Committed to delivering exceptional service, exceeding expectations, and enhancing operational
efficiency.
SKILLS
Technical Skills
Customer
Relationship
Management
Email, Phone
& Live Chat
Support
Virtual
Assistance &
Executive
Support
Data Entry &
Report Generation
Remote
Collaboration
Tools: Slack, Asana,
Trello
SLA Time
Management
Cross-Functional Skills
Complaint & Conflict
Resolution
Patience and
Empathy in
Customer
Interactions
Attention to
Detail and
Collaboration
Positive Approach
to Problem-Solving
Time Management
Strong
and Prioritization Communication Skills
WORK EXPERIENCE
Managing an emailbox
Creating labels for easy access on gmail
Assigning a task to a team member via Trello
Assigning a task to a team member via Clickup
WORK EXPERIENCE
Creating a customer’s ticket on Hubspot
Responding to a Customer’s Complaint via
Email on Hubspot
Assigning a task to a team member via Trello
Creating a Customer’s Ticket on Freshdesk
WORK EXPERIENCE
Meeting Schedules on Google Calendar
Scheduling a Meeting using Calendly
Using Sticker Notes on Clickup to Write
Upcoming Tasks/Activities
Travel Management & Vacation Home
Booking on AirBnB
CERTIFICATIONS
DIGITAL WITCH SUPPORT COMMUNITY:
Professional Diploma in Customer Support Skills.
UDEMY:
Professional Diploma in Customer Support Skills.
Professional Diploma in CRM Platforms Management.
IT Support Technical Skills Helpdesk Certificate.
Professional Certificate in Customer Experience Management.
LINKEDIN LEARNING:
Customer Service: Serving Customers through Chats and Text.
Customer Service: Problem Solving and Troubleshooting.
THANK YOU
I can work remotely, hybrid and on-site.
I’m looking to work with CEOs, Directors, Managers, Recruiters and Friends in
the IT world.
CONNECT WITH ME TODAY — I’m ready to bring value to your team