Chinonso Angela Nnajiokoh

CHINONSO ANGELA NNAJIOKOH Customer Support Specialist| Email and Live Chat Support|Available full time|LinkedIn|portfolio PROFESSIONALSUMMARY Dedicated customer support specialist and virtual assistant with one year of expertise overseeing intricate CRM processes and busy ticketing systems. a track record of successfully streamlining Zendesk and HubSpot processes to increase customer satisfaction and response times. Skilled at handling the particular difficulties of remote settings for the technical support and e-commerce industries. Committed to driving business growth by building trust, handling objections with ease, and delivering seamless end-to-end solutions. CORE COMPETENCES/SKILLS ●Excellent Communication ●Sales & Revenue Growth ●High-Impact Negotiation ●Lead Generation & Prospecting ●Client & Relationship Management ●CRM Proficiency (Zendesk/Salesforce/Hubspot) ●Upselling & Cross-selling ●Remote Collaboration Tools ●Consultative Selling Approach ●Multitasking ●Team Collaboration RELEVANTEXPERIENCE Customer Support Specialist | CeeCee Fashion World      Manage end-to-end support for a Clothing Brand, resolving an average of number of tickets weekly via Zendesk and HubSpot. Improved team efficiency by developing standardized macros and templates for common customer inquiries, reducing average handle time by 50%. Collaborate with cross-functional teams to resolve complex technical issues and billing discrepancies for a global client base. Engineered a personalized follow-up system for all high-value inquiries, resulting in a 70% increase in closed deals within 48 hours of initial contact. Maintained a 95% satisfaction rate while navigating high-priority and sensitive account management cases. CUSTOMER SUPPORT AGENT LOVER BAKERY JULY 2018– December 2018  Handled 50+ customer calls per day  Answered questions about company product lines  Shared pricing details and discounts with customers EDUCATION Education & Certifications   OND Accounting --Federal Polytechic Idah, 2012 - 2013 BS.c Accounting -- National Open University of Nigeria, 2015 -2018 COURSES   Customer Support Specialist – Support Mastery Academy Virtual Assistant – Instructor Home Inc, Atlanda Georgia. TOOLS Zendesk- Salesforce -HubSpot - Livechat – Zoho desk - Dialpad – Microsoft Teams- Slack-Canva Asana, - Trello - Microsoft Excel- Zoom – Calendly– Dialer