Chinonso Akang

I am a proactive and results driven Technical Support Engineer with a Bachelors degree in Computer Science and a proven track record of diagnosing, troubleshooting, and resolving complex technical issues in Microsoft ecosystems. My experience spans first line support for Microsoft products including Windows, Microsoft 365, and Office Suite, software and hardware analysis and the delivery of technical training that accelerates user capability and productivity.

Previously, during my service year, I combined technical consultancy with education by designing and leading a technology bootcamp that equipped students with practical IT skills, resulting in a 70% certification success rate. I monitored student progress, implemented new solutions that enhanced learning productivity, and managed computer hardware inventory and repairs. Earlier, at the Nigerian Port Authority, I supported database maintenance, software debugging, code reviews, and user training, gaining foundational insights into enterprise scale technical environments.

At Tek Knowledge, I provide customer focused technical support by responding to and resolving inquiries via phone, email, and chat, ensuring minimal disruption to business operations. I collaborate with senior engineers to escalate and resolve complex incidents, document recurring issues, and contribute to the continuous improvement of internal processes and knowledge bases. My role has included guiding end users through step by step troubleshooting, delivering clear instructions, and restoring functionality efficiently.

My technical toolkit includes advanced troubleshooting of Microsoft software, familiarity with web development (HTML, CSS, JavaScript), and basic MySQL database management. Complementing these technical skills are certifications in Computer Networking, Project Management, and Human Resource Management, along with strong soft skills in communication, teamwork, and analytical thinking.

I thrive in dynamic environments that demand adaptability, innovation, and a structured approach to problem solving. I am motivated by opportunities to contribute to organizational growth through excellent service delivery, process optimization, and knowledge sharing. With a continuous improvement mindset and a commitment to professional development, I am eager to join teams where technology, customer satisfaction, and operational efficiency intersect delivering measurable value to both end users and the business.