Chinnolla Abhinay Kumar

I’m an experienced Operations & Program Management professional with 9+ years of expertise in scaling businesses, driving customer success, and optimizing processes across high-growth tech startups and digital-first companies. A proud graduate of IIT Kharagpur, one of India’s premier institutions, I specialize in building efficient systems that deliver measurable results.

Over the years, I’ve led impactful projects across logistics, SaaS, D2C, and health-tech sectors, working with renowned companies like Shadowfax, Apollo247, Bikayi, and Ultralesson. From launching last-mile delivery programs to managing client onboarding, improving CSAT/NPS, and leading cross-functional execution—I’ve consistently delivered operational excellence and customer delight.

My core strengths include:

• Customer Success Management
• Startup Operations Consulting
• Program & Project Management
• Process Design & Optimization
• Data Analysis (Excel, MySQL)
• Team Building & Stakeholder Management

As a former member of the Founder’s Office, I’ve supported leadership on strategic OKRs, performance dashboards, and new initiatives. I bring a hands-on, problem-solving approach and thrive in remote-first, fast-paced environments.

I’m now open to working with startups, SaaS companies, or digital businesses looking to scale their operations, improve customer experience, or build sustainable systems.

Let’s connect if you’re seeking a reliable, data-driven, and entrepreneurial partner to power your next phase of growth.