Chinne Marie Tirando

Chinne Marie Tirando Customer Service and Sales Representative PROFESSIONAL SUMMARY Experienced sales professional with a track record of- exceeding targets and driving revenue growth in the telecommunications industry. Achieved recognition as a top agent, contributing to a 3% sales increase, and -Panagdait Rd,Mabolo Cebu City SKILLS Computer literacy Upselling and Sales Skills Strategic planning and scheduling skills Time-management skills Excellent verbal and written communication skills Productivity and creativity Research and analysis Microsoft Office Lead Conversion Customer Support Client Relations Email Support Inbound and Outbound calls Strategy development Organization and planning Productivity & Creativity Ability to multi-task Prioritization and problemsolving later promoted to Junior Supervisor, leading a team to become the top value seller. Possesses strong leadership, communication, and relationship-building skills, committed to continuous learning, and passionate about driving business growth and inspiring others. EDUCATION Humanities and Social Sciences 2020 St.Elijah Christian Institute of Technology Foundation Inc,|2020 EXPERIENCE Dec. 2020- May 2022 Customer Service - Outbound/ Inbound Sales at Foundever Help colleagues and company in upselling telco products. Helping customer with their account, like billing explanation, upgrading devices, and basic troubleshooting. Ensure information is accurate and valid by creating and updating records May 2022- December 2023 Junior Supervisor|Support Coach at Foundever Managing a team to success in helping and serving customers. Planning and plotting team meetings and action plans for better performance. Ensure information is accurate and valid by creating and updating records.