Chinenyenwa Ubani

CHINENYENWA TRACY UBANI - |-PROFESSIONAL SUMMARY Highly organized and detail-oriented virtual assistant with expertise in Executive Support, Lead Generation, Appointment Setting, Telemarketing, Customer Relationship Management, social media management, and Customer Support. Proven track record of providing exceptional administrative support to executives and sales teams. Skilled in managing calendars, scheduling appointments, and generating leads through effective telemarketing techniques. Proficient in social media management and customer relationship management to enhance brand visibility and customer engagement. Adept at multitasking, prioritizing tasks, and adapting to changing priorities to meet business needs. Excellent communication skills and customer service orientation to ensure client satisfaction. CORE COMPETENCIES ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Lead Generation Executive Support Customer Relationship Management Social Media Management Calendar Management Appointment Setting Strategic Communication Creative Thinking Transcription File Management Sales Prospecting Telemarketing Office Management Canva Design Online Research SOFTWARE PROFICIENCIES ● ● ● ● ● ● ● ● ● ● ● ● LinkedIn Sales Navigator ContactOut Canva Slack Calendly Last Pass Google Workspace Zoho Hubspot Freshsales Clickup Trello PROFESSIONAL EXPERIENCE Virtual Assistant – Digital Witch Community July 2022 – Present ● ● ● ● ● ● Completed a range of simultaneous tasks to support given task operational needs, resulting in a 95% accuracy rate in task completion. Created and updated physical records and digital files to maintain current and · accurate documentation, resulting in a 20% increase in productivity. · Performed calendar management duties that drastically reduce calendar conflicting issues, thereby increasing appointment-setting rates. · Drove innovation to increase monthly sales performance to grow the number of daily active Buyers. · Built off of existing digital lead generation strategy to build new leads for the sales teams, attaining high conversion rates. · Implemented active listening and problem-solving skills to provide exceptional customer service, resulting in a customer satisfaction rating of 95%. · Appointment Setter – Day2Day Enterprise June 2022 – July 2022 ● ● ● ● ● ● Maintained accurate and up-to-date records of appointments and client information through proficient data entry skills. Collaborated closely with the sales team to ensure timely and efficient scheduling of appointments. Built strong rapport with potential clients, utilizing interpersonal skills to increase appointment conversion rates. Adapted quickly to changing schedules and priorities to meet the business and clients' needs. Scheduled appointments with potential clients using effective phone and email communication. Provided exceptional customer service and demonstrated excellent communication skills to ensure client satisfaction. Executive Administrator - George and Liviah Academy Ltd July 2017 – Aug 2022 Conducted extensive research and prepared comprehensive briefing materials for ● meetings, presentations, and business trips, providing executives with valuable insights and supporting informed decision-making. Acted as a point of contact between the executives and internal and external ● stakeholders, fostering smooth communication, handling queries, and professionally resolving issues. Coordinated high-level meetings, conferences, and events, both internally and ● externally, by handling logistics, organizing venues, coordinating travel arrangements, and ensuring seamless execution, contributing to successful and well-orchestrated events. Utilized cutting-edge calendar management strategies, efficient prioritization, and ● proactive communication, managed the complex and demanding calendars of senior executives, which improved time management and increased productivity for the executives. Successfully kept and arranged private data, documents, and files to ensure their ● accuracy and accessibility for quick retrieval and decision-making. EDUCATION ● · Bachelor of Statistics/Economics - University of Nigeria, Nsukka 2012 TRAINING AND CERTIFICATION ● ● ● ● ● ● ● General Virtual Assistant – Hiremote Africa 2023 Virtual Assistant – ALX, Africa 2022 Customer Relation Management – Side Hustle 2022 Fundamental of Digital Marketing – Google Digital Skill for Africa 2022 Google IT Support – Coursera 2022 Cold Emailing and Cold Calling – LinkedIn Learning 2022 Administrative Professional Foundation – LinkedIn Learning 2022