Chinenyenwa Faustina Ekwonna

CHINENYENWA FAUSTINA EKWONNA Nigerian | 41, Unity Road Ayobo, Lagos- Nigeria | --| female | www.linkedin.com/in/chinenyenwa-ekwonna EDUCATION École Supérieur de Gestion et de Technologie – Benin Republic BSC, Computer Science Mila International School – Ayobo, Lagos Science Department | High School Diploma Sep 2018 – Dec 2022 EXPERIENCE Customer Support CHOKS AUTO Jan 2013 – April 2015 Accomplishments● Handled customer inquiries and complaints across phone, email, and social media, resulting in a 95% customer satisfaction rate. ● Resolved software and hardware issues through technical support and troubleshooting, reducing support tickets by 20%. ● Managed customer records and updated account information, improving service efficiency by 15% and boosting retention by 30%. Graphic Designer Jan 2020 – present SAINTSTINA-TECHWORLD (freelancing) Accomplishments● Enhanced visual branding by creating innovative designs for marketing materials, leading to a 35% increase in brand recognition and a 40% boost in client satisfaction through consistent and appealing brand messaging. ● Spearheaded the design and execution of digital marketing assets, contributing to a 30% increase in online engagement and conversion rates for clients. ● Used advanced design software to create high-quality artwork, reducing project turnaround time by 25% while maintaining strict adherence to client deadlines. Web Designer Jan 2020 – Present SAINTSTINA-TECHWORLD(freelancing) Accomplishments● Designed and developed visually appealing and user-friendly websites for clients, leading to a 40% increase in user engagement across multiple projects. ● Teamed up with cross-functional groups to deliver web design projects promptly and in line with all specifications, consistently meeting deadlines. ● Stayed current with design trends and technologies, integrating innovative solutions into client projects, and effectively communicated with clients to achieve a 30% increase in satisfaction. Class Teacher Jan 2020 — Dec 2022 TRINITY INTERNATIONAL BILINGUAL SCHOOL TIBIS Accomplishments:● Delivered lessons and provided mentorship, achieving a 95% course completion rate and a 50% boost in student performance. ● Managed the classroom and maintained order, ensuring a conducive learning environment for students. ● Developed a series of workshops aimed at enhancing teaching strategies, which resulted in a 30% increase in positive feedback from student evaluations regarding classroom engagement and overall learning experience. Sales & Marketing Associate Marketing ENTERPRISE LIFE NIGERIA ASSURANCE Jan 2023 — Jun 2024 Accomplishments: ● Conducted market research and analyzed consumer trends to develop strategic marketing plans, driving a 20% increase in campaign effectiveness. ● Collaborated with cross-functional teams to execute marketing campaigns across various channels, contributing to a 25% growth in brand awareness. ● Compiled and assessed campaign performance metrics for more than 25 diverse marketing initiatives; findings directly informed the reallocation of resources, resulting in a 15% uplift in overall campaign effectiveness. SKILLS Sales & marketing |WordPress| Animation Design | Web Design | Customer Support | Data Entry | CRM | Virtual Assistant | Cold calling | Email Marketing | Video Editing | Email Management | Booking & scheduling| Project Management | Google Suite | Microsoft Suite| Technical Support | Lead Generation | UI/UX | Travel Management | Leadership Management Additional Experience And Certifications Customer Service: Resolving and Troubleshooting: Certified in advanced customer issue resolution, root cause identification, and effective troubleshooting techniques from LinkedIn. Customer Service: Serving Customers Through Chat and Text: Skilled in handling customer service via chat and text, focusing on communication, resolving, and satisfaction from LinkedIn. IT Support and digital skills: Certification as an IT support and digital skill from digital Witch community. Virtual Assistant: Certification as a certified virtual assistant with ALX. UX / UI: Certification in UX / UI with Great Learning Academy. Graphic and web Design: Certified in graphic and web design with Saint-tech. Project management / Digital Marketing: Certification in project management with Digital Witch community. Desktop Management: certification on desktop management with De Grace Business Venture. LANGUAGES ● Igbo - Native ● Yoruba - Conversational ● English - Expert ● Pigeon English- Expert ● French - Beginner SOFT SKILLS Communication | Teamwork | Leadership | Drive and Initiative `