Aloysius-Okoye Precious Chinenye-| -
Professional Summary
Highly motivated Customer Support Executive and Project Manager with extensive
experience in customer service, project management, and problem resolution. Adept at
handling customer inquiries, managing relationships, and improving retention rates. Skilled
in utilizing CRM software, leading teams, and optimizing workflows to enhance customer
satisfaction and efficiency. Seeking an opportunity to contribute to a dynamic organization.
Professional Experience
Customer Support Executive
Avetium Consult Ltd | Dec 2021 – Dec 2023
•
•
•
•
•
•
Built strong relationships with enrollees, ensuring high customer satisfaction and
retention.
Managed hospital claims using Excel and HMOCor3d web platform with accuracy.
Negotiated procedures with provider networks, improving service quality.
Designed and implemented training programs, reducing call handling time by 20%.
Contributed to the HMOCor3d self-service portal launch, reducing support
inquiries by 30%.
Conducted feedback surveys, leading to improved processes and service delivery.
Customer Support Executive
COE Staffing | Sept 2021 - Apr 2022
•
•
•
Managed high volumes of customer interactions via calls, emails, and social media.
Provided precise information on products and services, ensuring customer
satisfaction.
Partnered with cross-functional teams to resolve complex issues efficiently.
Customer Service Representative
BlueRidge MicroFinance Bank | Oct 2021 - Dec 2021
•
•
•
Delivered comprehensive banking product information to clients.
Managed communication across multiple channels, ensuring timely responses.
Resolved inquiries and complaints, achieving high customer satisfaction.
Customer Service/Telesales Representative
Avetium Consult Ltd | Mar 2021 - Sept 2021
•
•
•
Addressed customer complaints and inquiries with a 95% quality performance
rate.
Used CRM tools to track customer interactions and identify cross-selling
opportunities.
Maintained an 85% customer retention rate over a five-month period.
Creative Director & Social Media Manager (Part-time)
Tyra’s Beauty Haven | Mar 2019 - Present
• Provided expert guidance on product choices, enhancing customer loyalty.
• Managed customer follow-ups and ensured prompt product deliveries.
• Created engaging social media content and ad campaigns, increasing conversions.
Education
Bachelor’s Degree in Political Science
University of Nigeria, Nsukka (2011 - 2015)
Certifications
•
•
•
•
•
Community Managemement, LYDA (June, 2024)
Social Media Marketing, Allison (May 2023)
Project Management Professional, Exford Global Consult (Aug 2018)
Customer Service Relationship Management, Exford Global Consult (Aug 2018)
Human Resource Management, Exford Global Consult (Aug 2018)
Skills
•
•
•
•
•
•
•
Customer Service & Support
Project Management & Agile Methodologies
CRM Software (HoduCc, Zendesk, Zoho) & Data Management
Team Leadership & Training
Social Media Marketing & Content Creation
Conflict Resolution & Negotiation
Time Management & Organizational Skills
Languages
•
•
•
English (Fluent)
Igbo (Fluent)
French (Intermediate)
References
Available upon request.
