ONOTU, CHINENYE ROSEMARY
CUSTOMER SERVICE REPRESENTATIVE
Home Address: 29A Ofokaire Street, Ago Palace Way, Okota, Lagos State E-mail:-Phone number: -
SUMMARY OF EXPERIENCE AND ACHIEVEMENTS
• Accomplished customer service representative with a track record of providing efficient
remote customer support, resolving inquiries and customer complaints, and increasing revenue
through lead generation at Chinny Collectibles -).
• Demonstrated marketing and lead generation skills as a sales canvasser at Airtel
Telecommunications, consistently achieving sales targets in record time.
• Proficient in data management and attention to detail as a data entry assistant at Riders for
Health Nigeria, ensuring accurate transcriptions and facilitating easy data access and
manipulation.
• Dedicated to continuous learning, contributing to personal growth and delivering added value
to teams and organizations.
SKILLS AND COMPETENCIES
• Diligent and proficient in executing plans, programs, and duties with a focus on operational
efficiency.
• Proficient in Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams, Anydesk, and
other electronic tools.
• Excellent interpersonal and communication skills, with a strong ability to work collaboratively.
• Track record of achieving set objectives with maximum operational efficiency.
• Skilled dental healthcare professional.
PERSONAL INFORMATION Marital status: Married Nationality: Nigerian Place of birth:
Enugu State Sex: Female
EDUCATIONAL BACKGROUND
Advanced Level Education Qualification Postgraduate Diploma in Public Health (PgD. Public
Health, In-view) Imo State University
Higher National Diploma (HND) in Dental Technology (Second Class Honours, Upper Division)
Federal College of Dental Technology and Therapy, Enugu
CERTIFICATIONS
• Customer Service: Serving Customers Through Chat & Text: LinkedIn Learning (2023)
• Phone-Based Customer Service: LinkedIn Learning (2023)
• Prevention of Mother to Child Transmission of HIV: APIN Benue State (2021)
• Introduction to Infection Prevention and Control: World Health Organization (2020)
• Basic Microbiology: World Health Organization (2020)
• Evidence & Data Collection for Problem Solving: University of Leeds & Institute of Coding
(2020)
• Clinical Management of HIV: University of Washington (2020)
• Project Management in Global Health: University of Washington (2019)
• Certificate of National Youth Service Corps (NYSC) (2017)
• Certificate of Competence on Hazards Identification course (HAZID) and Onshore/Offshore in
Health Safety and Environment (HSE 1&2)
WORK EXPERIENCE
Manager: Chinny Collectibles - Online store (2022 - Present)
Data Entry Assistant: Riders for Health, Benue State (2020)
Sales Canvasser: Airtel Telecommunications, Port-Harcourt, Nigeria (2017)
Dental Technologist: Dental and Maxillofacial Surgery Department, Federal Medical Centre,
Makurdi -) Intern Dental Technologist: University of Abuja Teaching Hospital,
Gwagwalada, Abuja -)
Dental Technology Trainee: 82 Division Military Hospital, Dental Department, Enugu (2008)
REFERENCES Available upon request.
