Chinenye Odogwu

CHINENYE ODOGWU - |-| LinkedIn SKILLS ● ● ● ● ● Customer Service (Email, Phone, and Live chat) Excellent Communication Skills Cold Calling & Appointment Scheduling Google Slide, Sheet, Word, Meet, One Drive, etc Teamwork & Negotiation ● ● ● ● CRM Tools (Zendesk, Hubspot, Slack, Freshdesk, Salesforce, Gohighlevel, etc) Microsoft Excel, Word, Teams, Drive Slack, Zoom, Calendly, Skype, Trello Attention to Detail ● ● ● ● Trello, Asana, ClickUp, etc Calendar Management Bookkeeping Team Management WORK EXPERIENCE Bookkeeper Jan. 2021 - Oct. 2022 The Great Physician Anglican Church, Portharcourt, Nigeria ● Created MS Excel pivot tables that saved 20 accounting hours per quarter. Cut report-generation time by 25% over previous years. ● Slashed payroll processing time 25% by centralizing records, digitizing data, and working with IT to integrate HR and payroll. ● Provided administrative support to the Manager through calender management, appointment scheduling, and Consultation bookings resulting in an optimized schedule of 75%. ● Analyzed and facilitated the automation of manual reporting and record-keeping, resulting in savings of more than #200,000 annually. ● Carried out web research, project preparation, and data entry on behalf of the Manager resulting in about 75% work productivity. Teller and Customer Service Representative May. 2013 - Jul. 2017 Sterling Bank Plc, Portharcourt, Nigeria ● Responded to over 200 inbound and outbound calls, emails, and live chats daily and maintained an 85% accuracy of clients’ records. ● Resolved over 90% of customers' complaints within the organizational service level agreement resulting in a 4.7-star rating and feedback. ● Utilized customer relationship management (CRM) software to manage over 150 customers, resulting in a revenue increase of 40%. ● Created a customer satisfaction survey using Google form, which in turn increased customer retention by 75% and onboarding of new customers by 51%. ● Processed over 500 accounts and financial transactions for customers without miscalculations. EDUCATION Bachelor of Arts (BA) in Public Administration Pan Africa Institute of Management and Technology, Port Harcourt, Nigeria 2016 - 2020