Chinenye Obasi

Chinenye Jacinta Obasi Executive Assistant Lagos, Nigeria - Professional summary In-demand Executive Assistant with over 4 years of experience in Project Management, and a proven track record of providing high-level administrative support to executives. A microbiologist, and customer support, known for enhancing work efficiency through innovative strategies, leading to streamlined processes, and improved workflows, contributing to high-quality and overall organizational success. Employment history REBOOTX ACADEMY ENTREPRENUER INCUBATOR | Administrative/Operations Assistant | Ontario, Canada Jul 2023 - Dec 2023 Implemented advanced calendar management strategies, reducing scheduling conflicts by 30%, and ensuring optimal use of executive time. Facilitated effective communication among cross-functional teams, leading to a 15% improvement in the timely dissemination of information across the interdepartmental communication channels. Introduced task automation tools, resulting in a 25% reduction in time spent on routine administrative tasks. Spearheaded a transformative project aimed at enhancing efficiency in the development and implementation of marketing strategies, to attract potential start-up companies to the Academy, resulting in a 25% increase in the number of qualified leads. GLORIA ENTERPRISE LLC | Executive Assistant/Customer Support | New York, US Jun 2022 - Aug 2023 Organized executive calendars, and effected advanced scheduling techniques, which optimized schedules and reduced schedule conflict by 25%. Initiated and established a task-tracking system, reducing missed deadlines by 15% and improving overall task completion rates. Handled executive email communications, reducing email backlog by 50% and ensuring timely responses. Integrated automation tools that helped reduce time spent on administrative duties by 25% Achieved customer satisfaction rate of 95% through prompt and effective resolution of inquiries and concerns. Developed and operated a customer feedback system to gather insights and feedback on products and services, resulting in a 20% increase in customer satisfaction. Employment history DEALERS ON HAIR AND WEAVON ASSOCIATION OF NIGERIA (D-HAWAN) | Executive Assistant | Lagos, Nigeria Feb 2019 - Aug 2023 Promoted a member engagement strategy of issuance of ID cards for goods purchases, leading to a 30% rise in the association membership. Created and upheld an organized database of the members' details, resulting in a 20% improvement in data retrieval efficiency. Facilitated the coordination of product launches and promotional events, contributing to a 15% increase in sales. Controlled executive calendars, prioritizing key industry meetings and events, resulting in a 25% improvement in scheduling efficiency. Managed the executive's communication channels, ensuring timely responses and a 20% improvement in client satisfaction. Maintained confidentiality and handled sensitive information with professionalism and discretion. Education Higher National Diploma, Microbiology | YABA COLLEGE OF TECHNOLOGY | Lagos, Nigeria May 2016 - Dec 2018 National Diploma, Science Laboratory Technology | YABA COLLEGE OF TECHNOLOGY | Lagos, Nigeria Jan 2013 - Dec 2015 Diploma, Airline Ticketing and Reservation | LAGOS SCHOOL OF TRAVELS AND TOURISM | Lagos, Nigeria May 2012 - Sep 2012 Courses Technical Support Fundamentals | Google/Coursera Apr 2022 - Sep 2022 Customer Service: Problem Solving and Troubleshooting | LinkedIn Learning Apr 2022 - Apr 2022 Customer Service Foundations | LinkedIn Learning Apr 2022 - Apr 2022 Introduction to CRM with Hubspot | Coursera Apr 2022 - Apr 2022 Microbiology | Yaba College of Technology May 2016 - Dec 2018 Science Laboratory Technology | Yaba College of Technology Jan 2013 - Dec 2015 Skills Executive Support (Expert) Administrative Support (Expert) Customer Support (Expert) Project Management (Expert) Email Management (Expert) Calendar Management (Expert) Appointment Scheduling (Expert) Phone, Live and Chat Support (Expert) Data Entry (Expert) Data Analysis (Experienced) Lead Generation (Expert) Monday.com (Experienced) Go High Level (Experienced) Asana (Expert) Microsoft Office (Expert) Google Suites (Expert) Communications (Expert) Confidentiality (Expert) Multitasking (Expert) Languages English (Expert) Links My Portfolio LinkedIn