CHINENYE NNAGBO--
www.linkedin.com/in/chinenye-nnagbo
PROFESSIONAL SUMMARY
An experienced and highly motivated virtual assistant with over 2 years experience in the
field.Possesses excellent communication and organizational skills, and is able to manage
multiple tasks efficiently.
Has a strong work ethic and is committed to delivering high-quality work. Seeks to apply
my skills and knowledge to support and assist the needs of a company or individual.
EDUCATION
● Virtual Assistant Honors from ALx September 2022
● Customer service honors from LInkedIn 2022
● Hnd in Food Technology from the Federal Polytechnic Nekede Owerri (2019)
WORK HISTORY AND EXPERIENCE
Customer Representative Manager
Jan 2020- Dec 2020
Lumen Christi Medical Stores and Supermarket- Nnewi, Nigeria.
● Ensured Customer satisfaction by creating a question and answer template
from previous complaints that reduced their replying wait time from 24
hours to less than 30 seconds.
● Conducted a highly-praised appraisal of all their customers' performance,
sending them appreciation messages that made about 70% of their customers
renew their contracts with them.
QUALITY CONTROL/ FACTORY PLANNER
● In charge of carrying out routine quality control tests on products to ensure its
conformity to standard and as a factory planner organizes the daily production
process ensuring the availability of raw materials and man power.
Administrative Assistant
Blessed Izulink Nigeria Limited
Jan 2021- May 2022
● Digitalized the company accounting records in less than a month with google
sheets and quickbook for easy accessibility of records.
● Reduced the workload of undergoing physical stock count on products to
ascertain the balance of goods by updating the companies records on the PC.
SKILLS
TOOLS
Strong communication
google workplace
English proficiency
microsoft office
Problem solving
calendly
Organization
Asana
Attention to detail
trello
Time management
slack
Booking
zoom
Scheduling
clickup
Internet research
monday.com
Travel itinerary
LogMeIn etc
LANGUAGES
English (Fluent)
INTERESTS
Reading,
research
travelling
Igbo (Native)
