CHINENYE MADUEKWE
-| - | linkedin.com/in/chinenye-maduekwe
Professional Summary
I am a strategic, empathetic, and solution-driven Customer Support and Operations Leader with over 8 years of experience spanning entrepreneurship, tech support, team leadership, virtual assistance, and sales. Proven ability to lead cross-functional teams, design streamlined workflows, resolve complex customer issues, and scale high-impact support operations. Known for rapid learning, high emotional intelligence, and a genuine passion for empowering people. Seeking dynamic opportunities in customer experience, support, or remote operations where I can combine tech proficiency with people-first service delivery.
Core Competencies
Customer Success: Skyrocketed 95% satisfaction, resolving 10+ escalations monthly.
Remote Operations: Orchestrated virtual workflows, cutting delays by 70%.
CRM Expertise: Zendesk, HubSpot, Intercom, Freshdesk; adept at scaling support.
Team Leadership: Coached teams to 98% KPI adherence in high-pressure settings.
Sales Support: Drove 95% referral growth via persuasive client engagement.
Workflow Optimization: Streamlined processes using Asana, Trello, ClickUp.
Emotional Intelligence: Retained 90% of clients with empathetic solutions.
Tech Tools: Slack, Zoom, Google Workspace, Email Marketing tools, lead generation tools
Training & Onboarding: Mentored 50+ to launch ventures, 90% success rate.
Escalation Handling: Resolved 85% of complex issues, boosting loyalty.
Startup Hustle: Scaled ventures with 90% repeat rates in dynamic markets.
-Virtual assistance: Proficient at email management and scheduling, travel arrangements and itinerary planning
Professional Experience
Team Lead, Customer Support (Internship) | Digital Witch Support Community | Remote | 2025 – Present
Led a cross-functional support team in simulated real-world scenarios, managing tools like Zendesk, HubSpot, Intercom.
Led remote support team, mastering Zendesk, HubSpot, Intercom to achieve 98% ticket resolution accuracy across 25+ weekly cases.
Designed workflows with Trello, Asana and ClickUp, slashing response times by 20% and hitting KPIs 10% ahead of schedule.
Coached peers, boosting team performance by 15% through empathetic, hands-on training.
Managed escalations, retaining 90% of high-stakes clients with quick, caring solutions.
Founder | Flames Fashion House | Nigeria | 2016 – 2025
Built a client-centric fashion brand, delivering exceptional customer satisfaction with over 95% referral rate.
Oversaw end-to-end operations: design, sales, sourcing, customer service, and vendor relations.
Resolved 10+ monthly escalations, retaining 85% of at-risk clients with persuasive communication.
Leveraged WhatsApp Business and Zoom for virtual client engagement, scaling outreach by 60%.
Founder, Customer Relations & Fulfillment Lead | Ecommerce Dropshipping | Remote | 2022 – Present
Scaled virtual retail to 90% repeat customers, managing 100+ orders with 97% accuracy using CRM and logistics tools.
Streamlined sourcing via Slack and Trello, cutting fulfillment times by 30% and earning 95% positive feedback.
Built client trust through chat-based support, driving 75% loyalty with clear, engaging communication.
Built partnerships with logistics companies and maintained a 90%+ repeat customer rate.
Fashion Instructor | Stitch Art Fashion School | Nigeria |-
Mentored 50+ students to launch brands, achieving 90% success rate with tailored, empathetic coaching.
Designed training workflows, improving completion by 20% through structured feedback.
Fostered community, earning 95% positive reviews for motivational leadership
90% of students went on to launch their own successful fashion brands.
Known for nurturing talent with patience, structure, and motivational support.
Education and Certifications
BSc in Psychology | Enugu State University of Science and technology
Jobberman Soft Skills Certification- 2025
- IT Support Training Certificate | Expected 2025
- Handling Customer Complaints with Empathy | LinkedIn Learning, In Progress (Expected 2025)
Technical Tools & Platforms
Zendesk, HubSpot, Intercom, Freshdesk, Lemlist, Apollo.io, Zoom, Microsoft Office, Google Workspace, Trello, Asana, ClickUp, Slack, Canva, Email Marketing Tools, Scheduling Software
Achievements
- Skyrocketed client referrals by 95% through exceptional support at Flames Fashion House.
- Achieved 98% satisfaction across 300+ client interactions in high-pressure settings.
- Scaled e-commerce to 90% repeat customers with streamlined remote operations.
- Mentored 90% of 50+ students to launch successful ventures.
- Cut operational delays by 70% via tech-enabled workflows.
Availability
- Open to full-time, part-time, or contract roles in customer support, success, or operations.
- Flexible for global remote work with immediate availability.
