Chinenye Jane Njoku

As a Customer Service Virtual Assistant, I specialize in helping businesses deliver exceptional client experiences through fast, friendly, and professional support. With over 5 years of hands-on experience in remote customer service, I’ve mastered the art of building trust with customers, resolving issues efficiently, and representing brands with professionalism across multiple communication channels — including email, chat, social media, and CRM platforms.

I work primarily with SaaS, E-commerce, and B2B service companies including start ups providing reliable virtual assistance that keeps customer operations smooth and clients satisfied. My technical proficiency spans a wide range of tools such as Zendesk, HubSpot, Freshdesk, Intercom, Gorgias, Slack, Asana, ClickUp, and Google Workspace. Whether it’s troubleshooting software issues, managing help desks, processing refunds, scheduling appointments, or handling inbound messages, I make sure every interaction leaves a positive impression.

What truly sets me apart is my combination of empathy and efficiency — I don’t just answer tickets; I anticipate customer needs, prevent escalations, and contribute to improved customer retention. My experience also extends to CRM data entry, live chat support, onboarding assistance, and performance reporting, making me a well-rounded partner for companies seeking a dependable remote support expert.

I understand the importance of quick adaptation and clear communication in a virtual environment. That’s why I keep my workflow organized, provide timely updates, and maintain confidentiality and accuracy in every task. Clients who work with me appreciate my attention to detail, consistent follow-through, and the positive energy I bring to every project.

If you’re looking for a dedicated Customer Support Virtual Assistant who can help your company build stronger customer relationships, increase satisfaction rates, and reduce churn — I’d love to collaborate. Let’s make your customer experience seamless, efficient, and memorable.