Chinenye Eze

CHINENYE EZE Enugu, Nigeria |- |-LinkedIn Profile: www.linkedin.com/in/chinenye-eze-818b7a2a0 PROFESSIONAL SUMMARY Detail-oriented and customer-focused professional with experience in customer service, virtual assistance, and administrative support. Adept at managing client relations, streamlining processes, and utilizing CRM and productivity tools to enhance efficiency. Strong communication, problem-solving, and organizational skills. Seeking to leverage expertise in virtual assistance and customer engagement to support business operations and drive customer satisfaction. PROFESSIONAL EXPERIENCE Virtual Assistant (Freelancer) Remote | 2023 – Present • Provided administrative and customer support services to clients, enhancing operational efficiency. • Managed email correspondence, calendar scheduling, and data entry, improving time management for clients. • Utilized CRM tools like Zendesk and Salesforce to track and resolve customer inquiries. • Assisted with social media management, content creation, and engagement strategies. Customer Service Representative Yours Business Ventures – Anambra | 2022 – 2023 • Resolved customer inquiries, increasing satisfaction by 45%. • Reduced handling time by 40% through improved communication strategies. • Maintained accurate customer records using CRM tools to enhance client relations. Customer Sales Representative Divine Promise Supermarket – Lagos | 2020 – 2021 • Provided personalized service, achieving 95% customer satisfaction. • Maintained a 90% positive feedback rating through excellent customer service. • Assisted customers with inquiries, purchases, and complaint resolutions. EDUCATION B.Sc. Biochemistry University of Nigeria, Nsukka | 2023 Second Class Upper Division KEY SKILLS Virtual Assistance & Administrative Support | Customer Service & Client Relations | CRM Tools (Zendesk, Salesforce, Helpdesk) | Time Management & Organization | Google Workspace & Microsoft Office Suite | Effective Communication & Problem-Solving CERTIFICATIONS • Human Resource Management – DEXA (Ongoing) INTERESTS Networking | Writing | Volunteering | Women Empowerment | Tech