Chinenye Emmanuella Amadi

 CHINENYE EMMANUELLA AMADI Customer-focused professional with 2+ years of experience in client support, problem-solving,sales and administrative coordination. Skilled in handling high-volume inquiries across phone, email, and chat while maintaining empathy and professionalism. Recognized for improving customer satisfaction to 90% and resolving client needs efficiently. Adept with Microsoft Office, Google Workspace, and CRM platforms like HubSpot, Zoho, Salesforce and automation systems like Airtable and Zapier SKILLS • Time Management Skills: Efficient time management to execute given tasks and achieve goals. • Communication Skills: Proficient in English Language and communicates well in oral and written formats. • Complex Problem-Solving Skills: Ability to identify complex problems, develop and evaluate options and implement solutions. • Team Player & Leadership Skills: Ability to lead a team, resolve conflict, motivate, organize, and establish rapport. • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel and PowerPoint), Slack, Teams,Asana, Trello, Hubspot, Salesforce, Canva, Airtable and Zapier. • Administrative Support and Documentation • Customer and Communication: Multichannel support, escalation management, conflict resolution • Operations and Analysis: SLA Management, KPI Tracking, Basic Data Analysis, Root-Cause Analysis • Lead Generation: Generate and follow-up with quality leads using tools such as Apollo.io, Lemlist etc. • Cold Calling PROFESSIONAL EXPERIENCE Call Center Agent- Lead Generation Feb 2026 - Mar 2026 THE CALL GURUS • Handled 180-250 inbound and outbound calls daily for lead generation campaigns. • Qualify prospects based on client criteria and transfer high quality leads to sales teams. • Maintain accurate CRM records, call notes and lead tracking to support the sales pipeline. • Build rapport with prospects and improve engagement and call success rates. • Consistently meet daily call volume and lead generation targets. Relationship Manager – Consumer Loans and Business Banking UNITED BANK FOR AFRICA PLC, LAGOS STATEMay 2023 – Jun 2025 • Handled daily client inquiries via calls and messages, ensuring seamless loan application and issue resolution. • Increased customer satisfaction to 90% in 2023 through quality, solution-oriented support. • Reactivated 40% of dormant accounts in six months, generating new revenue and strengthening customer loyalty. • Mentored and trained 5+ new team members, improving team efficiency by 20%. • Resolved escalations and complex loan application issues, improving first-contact resolution and reducing average turnaround time by 5 days • Acquisition and opening of over 1000 accounts within a 2 year span Graduate Teaching Instructor/ Technical Assistant (NYSC) EBENEZER AFRICAN GRAMMAR SCHOOL, INALENDE, OYO STATEMar 2020 – Mar 2021 • Taught the Junior Secondary classes in Basic Science. • Assisted students and staff by resolving technical challenges and providing clear instructions. • Organized workshops and maintained lab resources, ensuring safe and efficient use. • Supported grading, reporting, and documentation processes with accuracy. Prosthetics and Orthotics Intern LAGOS STATE UNIVERSITY TEACHING HOSPITAL, IDI-ARABA, LAGOS STATEMay 2017 – Dec 2017 • Ensured optimal Fabrication of the prosthesis according to patient’s specification • Assist in sourcing for materials for fabrication of prosthesis • Participate in ward rounds in the orthopedic ward. • Participate in patient rehabilitation in physiotherapy and occupational therapy. EDUCATION • Bachelor of Technology (B.Tech.) – Prosthetics and Orthotics Federal University of Technology, Owerri, Imo State2018 CERTIFICATIONS/TRAININGS • Virtual/ Executive Assistant : Career Crafters Academy 2025 REFEREE • Available on request.