Chinenye Chukwuka

CHINENYE CHUKWUKA EXECUTIVE ASSISTANT-| - www.linkedin.com/in/chinenye-chukwuka-85799b248 Summary ● ● ● Competence, Creativity, and Confidentiality are the 3 Cs that guide me. Energetic self-starter with relevant experience in Customer Service, Virtual Assistance, Sales and Digial marketing. Excels in providing exceptional Technical Support service, skilled in working with CRM tools Education ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY, September 2012- July 2016 Guidance and Counseling ● Major Courses: Abnormal Psychology, Adolescent Development, and Counseling, Psychological Testing, Practicum in Guidance and Counseling. AFRICAN LEADERSHIP INSTITUTE (ALX), July 2022 - August 2022 Virtual Assistant ● Major Courses: Google Suite, Project Management, Technical Support INDIAN INSTITUTE OF DIGITAL MARKETING EDUCATION (IIDE), June 2022 Digital Marketing Fundamentals ● Major Courses: Target Audience, Google Ad, Social Media Ad DIGITAL WITCH SUPPORT COMMUNITY, January 2022-February 2022 Technical Support ● Major Courses: Basic IT support Training, Business Process, and Technical Support, Customer Service/Support, Telemarketing Skills ● Email management and marketing ● Appointment scheduling and Project management ● Travel research and booking ● Internet research and Authoring effective surveys ● Budgeting and Expense tracking ● Telemarketing, Digital Marketing ● Transcribing and data entry ● Customer Service/Support Professional Experience ALX NIGERIA March 2023 - April 2023, Remote CALL CENTRE/CUSTOMER SUPPORT AGENT ● As a Call Center agent at ALX, I played a pivotal role in providing exceptional service to prospective learners by handling inbound and outbound calls, emails, and live chat interactions, ensuring customer satisfaction at every touchpoint, and ensuring they have a successful registration and onboarding process. ● I have demonstrated expertise in handling complex customer issues, escalating matters when necessary to the technical support team, and following up to ensure timely resolutions. My ability to remain calm under pressure, actively listen, and find appropriate solutions enabled me to achieve 89% prospect conversion. FLOUR MILL (GOLDEN PENNY) 2019 – 2020, Enugu, Nigeria Warehouse Manager ● I am a multi-talented warehouse manager overseeing a warehouse operation with more than 2,000 daily packages. Capable team leader with good organizational skills. Enthusiastic personality and a good eye for detail. ● I managed the activities in the warehouse, making sure that the correct goods went out and came in as when due. This helped to reduce the level of loss that was incurred because FIFO and LILO were not applied. LONGRICH OFFICE-, Enugu, Nigeria Customer Service Representative ● ● ● I am an engaging and patient customer service professional with 3+ years of experience responding to all customer inquiries. Eager to join your company to grow customer loyalty and maintain the highest level of customer service. In my previous role, I maintained a customer retention rate of 45% above the company average and received 85% positive customer survey results, which brought about a 50% increase in our sales. Certificates Passion to Sell (Flour Mills) Digital Marketing Fundamental (Indian Institute of Digital Education) Digital Marketing-Social Media Marketing (Aleph) ● African Leadership Xccelerate (ALX) ● B Ed Guidance and Counseling (ESUT) ● ● ●