Chinenye Ani

Ani Chinenye Enugu, Nigeria | - |-| Https://www.linkedin.com/in/ani-chinenye PROFESSIONAL SUMMARY Experienced Administrative and Executive Virtual Assistant with over 5 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments, fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS         Virtual Assistance Administration Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, HubSpot) Customer Support & Conflict Resolution Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace PROFESSIONAL EXPERIENCE Customer Service Representative Techno Chris Communications | Oct. 2020– Jun. 2024  Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate.  Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management.  Scheduled and coordinated team meetings and appointments, improving communication and team productivity.  Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments.  Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency. Sales Representative Tunnis Events Management | Aug. 2019– June. 2020  Designed and implemented marketing campaigns for event Products achieving a 50% increase in revenue and expanding market reach by 10%.  Consistently exceeded sales targets by 75%, contributing significantly to organizational profitability.  Good relationship with customers and clients.  Organised effective methods for payments of debt payment with constant communication with customers and clients. Administrative Assistant Rising Star School | Aug. 2018 – July. 2019  Provided comprehensive administrative support, including managing schedules, maintaining records, and coordinating student enrollment processes.  Handled inquiries and resolved issues with professionalism, enhancing stakeholder satisfaction.  Streamlined administrative workflows, ensuring efficiency in daily operations. EDUCATION Bachelor of Arts in Philosophy University of Nigeria, Nsukka | 2024 TRAINING / CERTIFICATIONS    IT Support Skills – Digital Witch Community | 2024 Certified Virtual Assistant – ALX Africa | 2024 Developing Quality Customer Service Skills – Alison | 2024