Chinemerem Favour Aladum

Chinemerem Aladum SUMMARY A result-oriented and dedicated Virtual Assistant with experience in administrative support, Client communication, Graphic design and a host of others; who derives fulfilment in proffering solutions and significantly relieving busy professionals of any kind of administrative task. Phone Number- - Abuja,Nigeria WORK EXPERIENCE - Customer Service Virtual Assistant- http://linkedin.com/in/chinemeremaladum Remote ● EDUCATION ● Alx Certified Virtual Assistant Bachelor of Law, 05/2022 ● Nigerian Law School - Abuja Campus ● Bachelor of Law (LL. B), 2016 University of Abuja - FCT, Abuja, West WASSCE, 2010 Federal Government Girls College, FGGC - Owerri ● ● Managed incoming customer inquiries via email, live chat, and phone, ensuring prompt and professional responses. Resolved customer issues, ranging from technical support to order- related concerns, by providing accurate information and timely solutions. Used CRM systems like Zoho and Hubspot to track customer interactions and follow up activities. Delivered product information, answered FAQ’S, and provided guidance on service usage to improve customer satisfaction. Handled multiple chat conversations simultaneously,maintaining high standards of service and attention to detail. Conducted follow-up communication with customers to ensure resolution and satisfaction. SKILLS Virtual Assistant ● Calendar and Email Management ● Client Communication and Support ● Document Preparation and Management ● Social media management ● Content Creation ● Video Editing ● Graphic Design Proficiency in ● Google suite ● Slack ● Zoom ● Canva ● Calendly ● Grammarly ● Capcut ● Filmora 2023 - PRESENT Remote ● Managed calendars, scheduled meetings, and coordinated travel arrangements for executives. ● Handled email correspondence,prioritising important messages and responding on behalf of clients. ● Conducted research and prepared reports, presentations, and documents. ● Assisted in social media management including content scheduling and audience engagement. ● Provided customer service support through live chat and email. ● Content creation and video editing with applications like Capcut,Filmora. ● Designed Business proposals on Canva ● Created event templates. VOLUNTEER WORK Pioneer member for Queentrepreneur women’s foundation based in Abuja, Nigeria. A woman focused NGO that seeks to help and empower the less privileged women in the society. I serve as the Community Director and I manage all the other volunteers in the NGO. In that time I have been part of the teams that carried out outreach to local secondary schools for distribution of sanitary pads to young girls.