Chinelo Ukamaka Chijionwu

Chinelo Chijionwu 11Alolade Kazeem Gemade Estate Lagos, Lagos 100276 Nigeria - |- PROFESSIONAL SUMMARY I am an experienced virtual assistant with proven track record of providing efficient administrative/customer support to organisation and business owners. Highly organised and detail oriented, managing multiple tasks and deadlines while maintaining high level of accuracy. Excellent communication skills, both written and verbal with strong proficiency in various software and digital tool for project management, scheduling and communication. EXPERIENCE A.O Resources Limited,Marina Lagos January 2022 - Current VIRTUAL ASSISTANT Leveraged various technologies and tools to provide comprehensive adminstrative support to clients remotely. Handled confidential and sensitive information with utmost discretion to maintain high level of professionalism and confidentiality. Implemented time management strategies and utilized productivity tools to optimize workflow and complete tasks. Answered telephone to screen calls, provide information and take messages. Compiled and analyzed data from monthly reports to prepare presentations for management. Clinix Healthcare Festac, Lagos. March 2021 - December 2021 VIRTUAL ASSISTANT Handled email correspondence to maintain clear, concise and timely communication with clients. Updated office calendar with new meetings, events and appointments to avoid overbooking. Managed clients email box, responding to emails based on specific guidelines. Received and directed incoming calls to appropriate personnel. Input and updated information in corporate database, maintaining confidentiality of data. Mountzion Logistics Services, Victoria Island Lagos June 2019 - March 2021 VIRTUAL ASSISTANT Managing inventory, office supplies and ensuring stock updates and liaising with the procurement unit as at when due. Effectively managed confidential documents and maintained efficient filing and retrieval system. Managed executive appointments and schedules by effectively planning and scheduling meetings, conferences and travels if need arises. Efficiently prepared and communicated daily report and updates to the MD. Ensuring prompt and timely resolution of complaints from clients. Nosking Builder's World, Lekki Lagos November 2018 - May 2019 CUSTOMER SERVICE REPRESENTATIVE Served as friendly first point of contact for customers inquires. Updated customers account with current personal and purchasing information. Communicated with clients over phone, email and chat platforms. Resolved product and service issues promptly. Relayed new and relevant information to customers and follow up on promises. Built strong knowledge of product line to assist customers in selecting products. Provided solutions, recommendations and replacements with empathy and positive feedback. House of Ziko Fashion , Portharcourt January 2018 - October 2018 CUSTOMER SERVICE MANAGER Oversaw day to day operations and assisted in challenge resolution to reduce potential downtime. Contributed to marketing campaigns and promotional updates on social media platforms. Tracked labor, sales, inventory and managed operations to maximise returns. Advised management regarding emerging industry trends and best practices to improve operations. Improved employees skills and increased team value with new training, opportunities and empowering leadership. Developed and implemented customer service policies and procedures to improve service quality and productivity. Resolved escalated customer complaints and issues to increase customer satisfaction and retention. Champion Breweries Uyo, Akwaibom Nigeria. February 2016 - December 2017 CUSTOMER CARE REPRESENTATIVE Delivered high level of service and support to customers as company's ambassador. Offered current products, policy and service information to customers. Facilitated clear communication between distribution centres, carrier companies and customers to expertly resolve inquires. Processed customer product orders in collaboration with third-party fulfillment vendor. Processed orders and coordinated delivery schedules to meet customer needs. Prepared documentation for customer contracts and transactions. Oremus Electricals , Abuja, FCT October 2015 - February 2016 EMAIL MARKETING SPECIALIST Partnered with marketing and creative teams to develop high performing email campaigns. Delivered monthly reports with insights and recommendations on email campaigns performance. Communicated and maintained email calendar, working cross functionally to manage production and execution. Helped advertisers identify optimal strategies based on current and thorough understanding of market Suggested improvements in current marketing campaigns based on primary research findings. Live-Well Healthcare Lagos August 2015 - October 2015 EMAIL MARKETER Upgraded email templates using graphics, personalisation and advanced features. Created questionnaires, polls, surveys and other data collection resources. Gathered information to determine potential sales of company's products or services. Assisted sales team with email best practices and content creation for outbound email sequences relating to marketing campaigns. Optimized email campaigns through automation, continually providing feedback on issues spotted through QA process. Fouani Electronics Store, Victoria Island. January 2015 - July 2015 EMAIL MARKETING SPECIALIST Developed email marketing strategies to support key business priorities and campaigns. Collaborated with internal teams to meet email guidelines and conversion best practices. Reported on research findings through digital reports and face-face presentations to update project leaders on current data. Measured and assessed customer and employees satisfaction. Investigated consumer opinions through surveys, opinion polls and social media mining. SKILLS Excellent communication skills. Organisation and time management. Adaptability. Problem solving skills. Proactive approach. Handled confidential and sensitive information with utmost discretion to maintain professionalism and confidentiality. Excellent customer service skills. LANGUAGES English. Igbo. Nigerian Pidgin English EDUCATION Tansian University Ununya, Anambra State. Bachelor of Science Economic Second class upper TRAININGS AND CERTIFICATION Zendesk Customer Service Professional Certificate (Relationship Building, Troubleshooting, Customer Service). LinkedIn Learning ( Social Media Communications, Email Etiquette, Customer Service) TREM Career Academy ( Proficiency in Exceptional Customer Relationship, Emotional Intelligence, Time Management, Networking Strategy and Business Writing Skills) CUPE Project ( Project Management Professional) 2013 AfriHub ICT Centre (Proficiency in Microsoft Word, Excel, PowerPoint and internet Research). Nigeria Institute of Management 2012. 2016