CHINELO REJOICE
EGWUNYENGA.
21 Otunba Aregbesola Street, Alapere, Ketu,
Lagos.
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Professional Summary.
I am smart, hardworking, loyal, God-fearing and diligent. I believe that one has to change in
this developing world. I have worked for over 4 years in Customer Service, Administrative
and Secretarial .
Area of Expertise.
I am fluent in English and pidgin.
I have the ability to use Microsoft word, excel, outlook and power point.
I have the ability to work under reasonable pressure.
I have Leadership skill, Time management skill and other soft skills.
Professional Experience.
Gaisun Technology Nigeria limited.
Lagos, Nigeria.
Sector:Fintech.
Position: Telesales.
April, 2024 – June,2024.
contacting potential customers through phone calls to sell loans.
Guide and assist customers through their loan application on our apps.
Books of all nature.
Lagos, Nigeria.
Sector: Book store.
Position: Salesperson.
September, 2004-present.
I offer assistance and sells products to customers.
Arranging products on the display shelves, processing payments and keeping the shop
clean.
CFS West Africa Ltd.
2 Connal Road, off Herbert Macaulay Way, Yaba, Lagos.
Sector: Customer Experience Company.
Position: Administrative Support
.
th
th
16 March, 2015 - 4 August, 2017.
I video edited and made reports (with excel and power point) of mystery shopped videos
with Customer Experience (CX) parameters for financial institutions.
I sorted and filed documents.
I attended to visitors of the company.
EGWUNYENGA CHINELO
I received mails and utility bills for forward processing.
I was involved in the general overseeing (including cleanliness, repairs and staff
welfare) of the company.
GV Partners Ltd (MTN NG LTD)
4th floor Re-Insurance Building, Plot 169, Karimu kotun, Victoria Island, Lagos.
Sector: Outsourcing Firm.
Outbound Call Center Agent.
27th January, 2014-12th
April, 2014.
I accepted calls on behalf of MTN NG Ltd.
I validated customers data on behalf of MTN NG Ltd.
I cleared dirty data.
I provided feedback to customers concerning their SIM registration.
CBC EMEA.
11 Olubunmi Owa Street off Admiralty, Lekki Phase 1 Lagos.
Sector: ICT Group of Companies.
Position: Analyst/ Front desk officer.
February 2012-February 2013.
I attended to clients, contractors and other visitors.
I ensured proper registration of visitors that came in and left the premises.
I ensured that visitors tags were placed in evident areas at the point of signing in.
I made calls to staff to confirm availability before granting visitors access.
I kept other relevant documents such as letters log book, store log book and visitors log
book of all companies at the tower.
I regularly updated staff and customers directory.
I sent, collected, sorted, distributed all mails & packages whenever I used courier
services.
I ensured that items that came in and left the premises were properly documented.
I ensured the safety of our staff and tenants (including expatriates).
I ensured the Front office was conducive and I was professional in my duties.
National Youth Service Corp (NYSC).
National Horticultural Research Institute.
Idi sin, Ibadan, Oyo state.
Sector: Federal Horticultural Institute.
Position: Assistant to the Cooperative society’s president and secretary.
March 2010-February 2011.
I acted as a receptionist by attending to the cooperative members, clients and visitors.
I ensured the office was conducive.
I typed, filed and prepared confidential documents.
I assisted in the implementation of decisions made by the cooperative society's
Executives.
Trainings and Certifications
Alison- Executive assistant skills.
EGWUNYENGA CHINELO
Alison- Customer service skills.
Alison- Admin support skills.
Educational Qualification.
2009
2004
Olabisi Onabanjo University, Ago Iwoye, Ogun State, Nigeria.
B.sc Cooperative and Business Management (Second class upper
division)
The National Examination Council (GCE/NECO).
EGWUNYENGA CHINELO
