Chinelo Okonkwo

CHINELO FAITH OKONKWO Sagamu, ogun state, Nigeria- --LinkedIn PROFESSIONAL SUMMARY A seasoned and trained virtual assistant with over 3 years of experience in administrative support, customer service specialist, and industrial support. Committed to the consistent delivery of exceptional customer service, effective management of administrative tasks, and the creation of a conducive office ambiance. Enthusiastic about cultivating a lasting and professional first impression for clients while actively supporting teams in accomplishing objectives. Adept at augmenting the organization's reputation by enhancing productivity and contributing expertise while maintaining a strong focus on continuous learning and skill development. Proficient at utilizing a wide range of CRM tools and workflow tools. I am experienced in appointment setting and managing schedules, handling confidential correspondence, overseeing tasks, and coordinating travel arrangements. Well-organized, quick learner committed to delivering high-quality results. SKILLS ● ● ● ● ● ● ● ● MS Office Suite Customer relationship management tools(zendesk,Freshdesk,intercom) Time management Verbal and written Communication Troubleshooting Customer support Confidentiality project management Tools (Asana, Trello, etc) ● ● ● ● ● ● ● Organizational skills Good time management Teamwork and collaboration Attention to details Emotional intelligent Administrative support Research skills WORK HISTORY Jan 2023 to Jan 2024 ● ● ● ● ● ● Customer Service Representative Peter FAd Marble Concept — Sagamu, Ogun State Liaised with customers using a range of specialist and complex queries relating to products and services, using several tools to improve the store’s image in customers' eyes. Administered inbound and outbound calls ensuring all enquires and queries were answered, and complaints resolved that resulted in 100% customer satisfaction. Managed and addressed client technical complaints, questions, or issues, including written mail, and escalated through the appropriate channels when necessary. Accurately documented and resolved customer service issues; handled customer complaints; provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution. Listened attentively to customers’ needs to ensure a positive customer experience and strive for quick resolution and customer satisfaction. Developed a strong product and customer service knowledge base that helped drove sales and provide options and value to the customers. May 2022 to December 2023 ● ● ● ● ● ● ● Administrative Support Success Logic School —Otta, Ogun State Coordinated administrative tasks such as scheduling appointments, managing calendars, and organizing meetings for school staff. Handled emails, phone calls, and other communications from parents, students, and staff and Served as a point of contact for parents and students, addressing their queries and concerns. Monitoring project timelines and ensuring tasks are completed on schedule. Sent out newsletters, announcements, and other important information. Handled invoicing, payments, and managing school funds Monitored project timelines and ensured tasks are completed on schedule. Ensured adherence to school policies, procedures, and regulations, maintaining high standards of administrative excellence Feb 2021 to Mar 2022 ● ● ● ● ● ● Industrial Training / Clinical Laboratory Technologist Comprehensive Hospital —- Ado-Ekiti, Ekiti State. Ensured data accuracy and integrity for remote lab results and patient records. Recorded and analyzed test results using laboratory information systems (LIS) or electronic medical records (EHR), ensuring timely and accurate reporting to healthcare providers. Monitored and ensured compliance with healthcare regulations and standards in remote lab operations. Scheduled and coordinated lab tests and appointments. Communicated with patients and healthcare providers to relay test results and provide necessary follow-up. Provided virtual consultations to healthcare providers or patients regarding lab tests, procedures, and results. EDUCATION 2022 Higher National Diploma: Microbiology Federal Polytechnic Ado-Ekiti, Ekiti State, Nigeria 2018 National diploma : Science Laboratory Technology Federal Polytechnic Ado-Ekiti, Ekiti State, Nigeria CERTIFICATION 2024 On-Demand IT Skills Training At Digital Witch Support Community