FA
FLORENCE C. AKABOGU
CUSTOMER SUPPORT SPECAILIST
SUMMARY
Meet Florence Chinelo Akabogu, a dedicated and empathetic
CONTACT
Customer Support Specialist with a passion for ensuring customer
satisfaction. Florence brings a wealth of experience in providing top-
-
notch assistance to clients across various industries. Known for her
-
exceptional communication skills, she excels in addressing customer
10, Good luck street custom
bustop ikotun, Lagos.
inquiries, resolving issues, and ensuring a positive customer
EDUCATION
HIGHER NATIONAL DIPLOMA
(HND), PUBLICADMINISTRATION
The Ibadan Polytechnic, Ibadan
2012 - 2014
NATIONAL DIPLOMA (ND),
PUBLIC ADMINISTRATION
Federal Polytechnic Idah, Kogi
2008 - 2010
SENIOR SCHOOL CERTIFICATE
EXAMINATION
Wisdom Academy, Oza
1999 - 2004
SKILLS
Excellent verbal and written
communication
Strong problem-solving abilities
Empathetic and patient
demeanor
Proficient in using customer
experience.
EXPERIENCE
SALES REPRESENTATIVE/CUSTOMER SUPPORT
Majestic Consumer Company
2021 - Current
Conduct product or service presentations to potential customers.
Clearly articulate the features and benefits of the products or
services offered.
Build and maintain strong relationships with existing and potential
customers.
Address customer inquiries, concerns, and needs promptly and
effectively.
Work to secure deals and close sales.
FUND DISBURSEMENT AGENT
GMD consult limited
2019 - 2020
Adhere to legal and regulatory requirements related to fund
disbursement.
Ensure compliance with internal policies and procedures.
Ensure accuracy in payment amounts and proper documentation.
Address inquiries and resolve issues related to payments.
support software and ticketing
CLASS ROOM TEACHER
The Lord Children Vineyard School Lagos
systems
2016 - 2017
Quick adaptability to new
Develop and implement lesson plans aligned with the curriculum.
technologies and processes
Adapt teaching methods and materials to meet the diverse needs of
Proactive approach to identifying
students.
and addressing customer
concerns
Deliver engaging and effective instruction to students.
Manage classroom behavior and create a positive learning
environment.
Identify and address the unique learning needs of individual students.
