CHINEDUM OGECHUKWU EMELDA
Nigeria | Lagos State | --| http://www.linkedin.com/in/cemelda
SUMMARY
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A knowledgeable customer service representative passionate about helping people and offering top-notch
customer service.
Capable of promptly and professionally resolving client difficulties by outstanding communication skill and
confidence in going above and beyond what customers anticipate.
Proficient in the use of Google Workspace, Microsoft Office Suite and CRM softwares (Zendesk, Salesforce Inc,
Slack, Jira, Hubspot).
Expertise in sales, customer service, and troubleshooting.
WORK EXPERIENCE
Customer Service Representative
January 2022 – January 2023
Knarf Consults – Lagos, Nigeria
● Provided excellent customer service to customers in a timely and professional manner.
● Addressed customer inquiries and provided solutions to customer issues.
● Ensured customer satisfaction by addressing customer complaints and offering solutions.
● Assisted customers in navigating the company website and providing product information.
● Processed customer orders and provided accurate information on product availability.
● Maintained accurate customer records and followed up on customer inquiries.
Customer Service Representative
October 2020 – December 2021
Kns Solar llc – Houston, Texas, United States.
● Assisted customers with product and service inquiries.
● Resolved customer complaints in a timely and professional manner.
● Processed customer orders, returns, and exchanges in accordance with company policies.
● Ensured accurate and timely information was provided to customers.
● Maintained customer records and followed up on customer inquiries.
● Maintained a high level of customer satisfaction by consistently exceeding customer service goals.
SKILLS AND EXPERTISE
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Excellent oral and verbal communication skills.
Excellent Customer Relationship Management.
Excellent problem-solving and analytical skills.
Excellent Critical thinking skills.
Good Time Management and Organizational skills.
Proficient in Microsoft Office Suite and Google Workspace.
Proficient in using various customer service software (Zendesk, Salesforce Inc, Slack, Jira, Hubspot).
EDUCATION
University of Benin, Benin city
BSCCHM, Bachelor of Science (Chemistry)
September 2016 – September 2021
CERTIFICATION
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Google Technical Support Fundamentals
Alx Virtual Assistant Programme
February 2023
October 2022
