Chinedu Ogbonnah

CHINEDU OGBONNAH Executive Assistant SUMMARY 5+ years of executive and administrative support specializing in operations coordination, stakeholder communications, and process automation. Experienced working remotely across multiple time zones with international teams. Saved 10-20 hours weekly for founders and executives through calendar optimization, inbox management, and meeting coordination, allowing leadership to focus on growth. SKILLS Soft Skills Calendar & inbox management Meeting coordination & stakeholder communication Project tracking & vendor coordination Process improvement & system implementation Time management & prioritization • • • • • Technical Skills Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) ClickUp, Asana, Trello Zapier (Automation & Workflow Optimization) CRM Tools (HubSpot, Zoho, Freshdesk, Tawk) Microsoft Office Suite - Slack, Zoom, Calendly • • • • • WORK EXPERIENCE Executive Assistant, Nedhost⁠ Managed CEO's calendar and inbox optimization, reclaiming 12+ hours weekly for business development and web design work Coordinated project deliverables across SEO, email and web specialists, ensuring client projects stayed on schedule Built operational systems, including client communication workflows, meeting prep processes, and project tracking, that improved team efficiency Handled client communications and vendor relationships and served as liaison between the CEO and service specialists for seamless project execution. 09/2025 – Present Remote Executive Assistant, The Victoria-Nwaeke Foundation⁠ Managed partner and donor communications through email and virtual meetings, ensuring clarity, professionalism, and timely responses. Coordinated meetings and virtual events to enhance stakeholder engagement and participation. Prepared reports, updates, and internal communications to support smooth information flow and transparency. Organized inboxes, categorize correspondence, and ensure all partner and client messages are addressed within deadlines. 12/2022 – 08/2025 Remote Administrative Assistant, Prince HenryStevenson Limited Communicated with vendors, contractors, and project managers to track deliverables and ensure smooth coordination. Scheduled meetings, prepared reports, and maintained project calendars, ensuring executives stayed aligned on contract progress. Supported project tracking and follow-ups, ensuring timely delivery of goods and services for active contracts. Provided administrative and client communication support, including drafting emails, managing calls, and preparing presentations for new bids. 09/2020 – 11/2022 Hybrid • • • • • • • • • • • • VOLUNTEER EXPERIENCE Customer Success Volunteer, Skilledup Life Managed customer communications via live chat, tickets, and email for a SaaS platform connecting startups with volunteers, ensuring timely responses and positive user experience. Supported onboarding and engagement for 100+ new users (startups and volunteers), guiding profile completion and successful application processes. Reduced churn risk through proactive outreach to 10+ inactive paying customers, maintaining relationships and collecting feedback for product improvement. Collaborated cross-functionally with HR and Partnerships teams to resolve escalations and optimize customer retention strategies. • 01/2025 Remote • • • EDUCATION B.ED, Biology Education, Modibbo Adama University 03/2008 – 04/2013 Yola, Nigeria CERTIFICATIONS Administrative Professional Foundations Linkedin Learning October 2024 Virtual Assistant Course ALX Africa Sept 2022 Diploma in Customer Service Alison Online Learning July 2024 Data Entry & Tech Support Instructor Home Inc., Georgia July 2023 Data Analytics (Starter) HerTechTrail Academy March 2023 CRM/No Code Automations Witty Automation Academy Ltd Oct 2025