Christopher Mbibi
Port Harcourt, 500001 | --| https://www.linkedin.com/in/chinedu-mbibi-6a659265/
As a relationship manager, I have extensive experience working with small and medium
businesses in the accounting, banking, and finance industries. My knowledge and expertise in
these areas allow me to provide top-notch support to my clients and ensure their financial needs
are met.
I have many skills, including proficiency in various customer support, finance, accounting, and
management software. These technical skills and my industry expertise make me a valuable asset
to any team.
I am highly motivated to work in a challenging and learning-oriented environment where I can
efficiently contribute to achieving set goals. I always seek ways to improve my skills and support
my clients to the best of my abilities.
EXPERIENCE
Relationship Manager and Customer Support
Jun 2020 - Jan 2024
GT Bank, Port Harcourt
● Developed and maintained strong relationships with small and medium business
clients, increasing customer retention and driving revenue growth.
● Provided expert support, advice, and solutions for accounting, banking, and financial
needs, improving financial performance and stability for clients.
● Resolved customer inquiries and complaints efficiently, resulting in increased
satisfaction and loyalty
● Collaborated with internal teams to ensure seamless and efficient service delivery to
clients, resulting in positive feedback and repeat business.
Technical Support Specialist
Apr 2019 - Apr 2020
Pivotgis/Port Harcourt Refining Company, Port Harcourt
●
Provided technical support by conducting loop and functionality testing of control
valves, analyzers, and transmitters, ensuring seamless operations.
●
Inspected and resolved issues in instrumentation and electrical systems, enhancing
reliability and stakeholder satisfaction.
●
Led installation and commissioning of equipment, ensuring successful project
delivery and client satisfaction.
●
Simplified technical documentation for teams, ensuring compliance and smooth
workflows.
Support Specialist (Intern)
Jul 2016 - Oct 2016
BUSINESS CONNEXION/NLNLG, Bonny Island, Rivers State
● Rolled out VOIP telephones to all NLNG facilities in Bonny Island, increasing
communication efficiency and reducing costs
● Implemented Cisco unified communication solution for NLNG I.A & R.A,
improving overall communication and collaboration within the organization
● Installed and configured VOIP telephones in all offices in NLNG Bonny,
streamlining communication and increasing productivity
● Consistently handled difficult user issues with efficiency and courtesy, maintaining
positive relationships with clients
Trainee Radio Engineer
Apr 2016 - Jul 2016
DIZENGOFF NIGERIA/NLNG, Bonny Island, Rivers State
● Successfully programmed subscribers (MTP700, MTP810Ex, MTM800) to meet
specific communication needs, improving overall system performance
● Deployed security key Authentication of subscriber units (KVL4000), increasing
system security and preventing unauthorized access
● Expertly managed TETRA systems, ensuring smooth and efficient communication
for users
● Remotely programmed radio systems using Motorola Integrated Terminal
Management (ITM), reducing on-site maintenance requirements and increasing flexibility
EDUCATION
B.Eng Electrical/Electronic Engineering
Sep 2012 - Jun 2017
Enugu State University of science and technology
Senior School Certificate Examinations (WASSCE)
Sep 2004 - Jun 2010
Air Force Secondary School, Port-Harcourt
SKILLS
● Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for documentation and
reporting.
● Experienced with Zendesk and Freshdesk for managing customer inquiries.
● Intermediate technical designs and troubleshooting.
● Strong communication and problem-solving skills for resolving customer issues
efficiently.
