Chinedu Igbokwe

 CHINEDU IGBOKWE No 14 Osunde Nkemchor Osita Street, Asaba, Nigeria 320242 --- https://www.upwork.com/freelancers/~01ae060c5f9482d20c https://www.linkedin.com/in/chinedu-igbokwe-a-b/ Professional Summary: I’m a hardworking and proactive sales professional with a strong focus on driving customer satisfaction and loyalty. With experience in appointment setting, cold calling, and lead generation, I’m dedicated to building lasting relationships and exceeding sales targets. I take a resourceful, problem-solving approach to overcome challenges and close deals quickly and effectively. As an approachable communicator, I excel at engaging with potential clients through both cold and warm calling, confidently delivering excellent customer care while negotiating profitable product and service deals. I’m driven to succeed, consistently meeting and surpassing targets, and I thrive in high-pressure environments. With a strong background in telesales and marketing, I’m skilled at converting new leads into loyal, long-term customers. I focus on relationship-building and actively listening to understand client needs, which helps me deliver tailored solutions that drive sales and client retention. I’m passionate about using my communication, negotiation, and problem-solving skills to exceed expectations and contribute to business growth. Skills: Critical thinking Sales Appointment Setting Cold Calling & Warm Outreach Lead Generation & Prospecting Email & LinkedIn Outreach Objection Handling & Negotiation  Follow-ups & Pipeline Management Time Management & Organization Good communication skills(written and verbal) Customer care/support Excellent time management skills Sales techniques Telemarketing Customer Relationship Management Cold calling techniques Work History: February 2024 – July 2024: Chip Ferguson Real Estate Company, Austin, United States. Real Estate Cold Caller: I was responsible for calling home owners whose properties have been listed by the county for foreclosure and will be going on auction. My duties included having extensive conversation with the property owners about the present condition of their properties and finding out how much they owe on their loans etc, and thereafter I forward the lead to the acquisition manager for the closing of the sales. I recorded all calls and details of customers conversations in a CRM tool ( GoogleSheet). I scheduled appointments with home owners for the acquisition manager. Used outstanding problem-solving and communication skills to appease dissatisfied customers. Managed and escalated complaints effectively, resulting in positive customer outcomes. Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction. Established positive customer rapport using multiple communication channels. May 2022 – March 2023: Goodbulb Lighting Co. - Fargo, ND, United States. Inside Sales Representative: I was responsible for calling clients and providing them with all the necessary information about the company products and services. I scheduled appointments with various customers for the sales team. I recorded all calls and details of customers conversations in a CRM tool ( Pipedrive). I contributed immensely towards increased sales and to the overall success of the organization. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Generate reports on sales, providing relevant information to track sales progress and inform future strategies. Built rapport with new and existing customers to boost client retention, and kept clear, detailed customer records to maximize future sales opportunities. Upheld brand values throughout sales process to differentiate company from competitors. Grew repeat customer spending through regular updates on new products and services. Utilized CRM software to manage and track leads for accurate, up-to-date information for follow up. Conducted in-depth product presentation to showcase features and benefits, influencing purchasing decisions and driving sales growth. Met and exceeded monthly sales targets consistently, demonstrating results-driven approach to achieving and surpassing goals. May 2009 –2021: O’dwyers International Nigeria Limited Asaba, Delta State: Managing Director. Managing Director: Created and maintained a welcoming, friendly, engaging, and nurturing business environment where customers feel comfortable and welcomed. Provided excellent customer services to all existing customers and prospective customers. Developed a customer complaint/satisfaction platform where all customers’ related issues are entertained and subsequently resolved. Built rapport with new and existing customers to boost client retention, and kept clear, detailed customer records to maximize future sales opportunities. I contributed immensely towards increased sales and to the overall success of the organization. Constantly met and surpassed sales target and set goals. I leveraged my skills and expertise to constantly meet and exceed clients' expectations I built great business relationships with customers, which brought about increased customer satisfaction, retention, and ultimately increasing sales/profits. Surpassed the sales target every time, by over performing the sales goals by almost 200% October 2006– November 2008: Phobis Nigeria Limited (PNL) Ikeja Lagos: Senior Sales Executive: Provided excellent customer services to all Phobis prospects and customers. Answered inbound calls and made outbound calls, using the PABX to manage multiple calls at the same time. Responded promptly to social media enquiries, took ownership, handled and resolved customer inquiries and complaints. Responded promptly to customers’ and desk inbox mails in a timely fashion Coordinated and communicated ideas with Internal Departments and helped found solutions for departmental issues for managing administrative duties. Kept accurate record of customer interactions, enquiries, and comments; then communicated these to the Internal Departments. Ensured accuracy of Records and Updates in Company’s registers as well as Customers’ e-registers. Have been able to develop excellent communication and listening skills; followed through and gave attention to details with organizational skills; and a high level of professionalism and multitasking at the front desk. Kept clear, detailed customer records to maximize future sales opportunities. Achieved and exceeded sales targets in line with client growth across all products and services. Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue. Education: Bachelor of Science: Economics 2002 Nnamdi Azikiwe University: Awka, Anambra State 2nd Class Honors Trainings and Certifications: 2003: Trained Customer Care Executive 2023: Customer Relationship Management Certificate 2024: Project Management Certificate