Chinedu

CHINEDU KELVIN OYIBO IT Technician | Data Entry Specialist | Customer Support Expert Lagos, NG | - |-LinkedIn: https://www.linkedin.com/in/chinedu-oyibo-a Career Objective Detail-oriented IT Technician and Data Specialist with expertise in troubleshooting, data accuracy, and customer support. Passionate about delivering exceptional technical solutions and enhancing customer experiences. Skilled at leveraging technology to streamline processes, improve productivity, and drive operational success for global organizations. Key Skills Technical Skills - IT Support: Troubleshooting hardware, software, and network issues. - Database Management: Organizing, updating, and ensuring data accuracy. - Customer Service Tools: CRM systems (HubSpot, Zendesk) and project management software (Trello, Asana). - Office Tools: Advanced Microsoft Office Suite and Google Workspace. - Automation: Workflow optimization using task management tools. - Networking: LAN/WAN setup, Microsoft OS, and system maintenance. Soft Skills - Effective Communication - Time Management - Problem-Solving and Critical Thinking - Collaboration and Teamwork - Customer Empathy Professional Experience IT Administrator & Customer Support Expert MAJESTY TECHNOLOGY Delta, NG | 03/2014 - Present - Delivered exceptional customer support, resolving over 95% of client issues on first contact. - Diagnosed and resolved IT-related problems, including hardware, software, and network troubleshooting. - Maintained and updated internal databases, achieving 100% data accuracy and reliability. - Automated data management tasks, increasing team productivity by 25%. - Implemented and supported web-based hotel management software, ensuring seamless operation and client satisfaction. - Trained over 30 employees on IT tools, data validation, and best practices, leading to a 15% reduction in errors. Data Entry Specialist SAYBOLT NIG LTD(Corelab Netherlands), Port Harcourt, NG | 06/2012 - 05/2014 - Improved data accuracy by 15% through advanced validation techniques and routine audits. - Spearheaded the adoption of new data management software, cutting processing time by 20%. - Designed and implemented an end-of-day data review process, reducing errors by 12%. - Collaborated with IT teams to troubleshoot and resolve system issues, ensuring uninterrupted operations. Senior Project Leader / Team Lead THREE CONCEPT COMMUNICATIONS, Awka, NG | 09/2011 04/2012 - Managed large datasets, identifying trends to improve decision-making processes. - Developed automated workflows that increased data entry efficiency by 25%. - Provided cross-departmental support to ensure data consistency and alignment in business reporting. - Trained team members in new tools and processes, boosting operational efficiency. Education Bachelor in Computer Engineering Nnamdi Azikiwe University, Awka, NG | Canadian Equivalency evaluated by WES | 2004 - 2011 Achievements - Reduced data retrieval time by 30% through customized dashboards. - Increased team productivity by 25% through automation initiatives. - Improved customer satisfaction by resolving 90% of IT-related issues on the first call. - Enhanced data quality metrics by 20% with improved validation processes. - Successfully transitioned to a new database system, reducing downtime by 30%. Languages - English: Fluent Projects and Volunteer Work - IT Volunteer Support: Provided technical assistance to local NGOs by maintaining computer systems and ensuring smooth network operations during events. - Database Migration Project: Successfully migrated over 10,000 records to a new CRM system with zero data loss. Certifications - IT Support - Digital Witch Academy: CRM tools, project management, and workflow automation. - AfricHub Certificate of Proficiency: Computer components, Microsoft OS, and network maintenance. - HSE Supervisory Competence (Level 3) - JobSkill Institute for Safety.