CHINECHEREM OHALETE
Anambra, Nigeria | - |-| Portfolio | Linkedin
SUMMARY
Proactive and highly organized Executive Administrator with a strong background in supporting C-suite
executives in fast-paced remote environments. Skilled in calendar management, travel coordination, document
preparation, and handling confidential information with integrity. Adept at optimizing workflows, managing
executive communications, and executing high-level administrative functions. Passionate about contributing to
mission-driven organizations focused on healthcare accessibility.
EDUCATION
Chukwuemeka Odumegwu Ojukwu University – Anambra, Nigeria
Bachelor of Science, Biochemistry
Digital Witch Support Community – Lagos, Nigeria
On-Demand IT Skills
March 2020 – July 2023
April 2016 – Feb 2020
CORE COMPETENCE
● Executive Support & Calendar Management (Google Workspace, MS Office, Outlook)
● Meeting & Travel Coordination (Slack, Zoom, Google Calendar)
● Document Preparation & Editing (MS Word, Google Docs, PowerPoint)
● Expense Management & Financial Reporting
● Confidential Information Handling & Data Security
● Project Coordination & Research
● Employee Onboarding & IT Liaison
WORK EXPERIENCE
Executive Administrator
Digital Witch – Remote
May 2022 - 2025
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● Optimized executive calendar management, reducing scheduling conflicts by 95% through efficient
planning and automation.
● Coordinated over 50+ high-level meetings quarterly, ensuring seamless execution with 100% attendance
of key stakeholders.
● Managed travel logistics for executives, cutting costs by 20% through strategic booking and vendor
negotiations.
● Prepared and reviewed 200+ corporate documents annually, ensuring error-free, professional
communication.
● Led expense reconciliation, identifying cost-saving opportunities that reduced operational expenses by
15%.
● Spearheaded onboarding for new employees, reducing onboarding time by 30% and improving
retention.
● Acted as IT liaison, resolving tech-related issues 40% faster, ensuring smooth remote operations.
Virtual Executive Assistant
Prisak LTD – Remote
August 2018 - May 2022
● Provided executive-level support to 10+ remote clients, increasing their productivity by 35% through
optimized workflows.
● Streamlined email and calendar management, reducing missed appointments by 90%.
● Executed research projects that contributed to 20% faster decision-making for executive clients.
● Managed travel coordination, saving clients an average of $5,000 annually on travel expenses.
● Handled confidential information with zero security breaches, maintaining trust and discretion.
VOLUNTEER ACTIVITIES
Virtual Assistant, Pieta Hospital
● Increased response efficiency by 39%, reducing customer wait times.
● Implemented a CRM system (Zoho), cutting data entry errors by 35%.
● Led product demonstrations, increasing upsell conversions by 30%.
September 2020 - 2022
TOOLS AND CRM SYSTEMS
● Helpdesk & Customer Support: Freshdesk, Zendesk, Intercom, HubSpot Service Hub, Zoho Desk
● Project & Task Management: Trello, Asana, ClickUp, Monday.com, Notion
● Email & Communication: Gmail, Outlook, Slack, Microsoft Teams, Zoom, Google Chat
● Scheduling & Calendar: Google Calendar, Calendly, Acuity Scheduling, Microsoft Bookings
● CRM & Data Management: HubSpot, Salesforce, Zoho CRM, Pipedrive, Airtable
● Marketing & Content Tools: Grammarly, SurferSEO, WordPress, Notion, ChatGPT
● Workflow Automation: Zapier, Make (Integromat), Microsoft Power Automate
SOFT SKILLS
● Strong Communication & Active Listening
● Empathy & Customer-Centric Approach
● Multitasking & Time Management
● Patience & Problem-Solving
● Adaptability in Fast-Paced Environments
LANGUAGE
● English
● Igbo
CERTIFICATIONS
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Customer Service Foundation – LinkedIn Learning
CRM & Helpdesk Management – Digital Witch Support Community
ALX Virtual Assistant Certification
Tech Rebels Virtual Assistant Certification
LinkedIn Learning – Customer Service Foundations
REFERENCE
Available on request
