CHINECHEREM OHAECHESI
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VIRTUAL ASSISTANT || CUSTOMER SERVICE || TROUBLESHOOTING || EMAIL
MANAGEMENT || APPOINTMENT SETTING & SCHEDULING
PROFESSIONAL SUMMARY
I am a highly skilled Customer Support Specialist and Virtual Assistant with a strong background in
delivering exceptional service and administrative support. Proficient in managing customer
inquiries, resolving technical issues, and providing comprehensive administrative assistance. Adept
at using CRM software, handling multichannel support, and ensuring customer satisfaction. Strong
organizational and communication skills with a proven ability to improve efficiency and
productivity.
AREA OF EXPERTISE
Customer Relationship Management (CRM): Proficiency in using CRM software (e.g.,
Zendesk, HubSpot, Freshdesk) to manage customer interactions and data.
Multichannel Support: Experience in providing support via phone, email, chat, and social
media, maintaining high levels of customer satisfaction.
Complaint Resolution: Skilled in handling customer complaints and providing satisfactory
solutions to enhance customer retention.
Administrative Support: Managing calendars, scheduling appointments, and handling
correspondence for executives.
Data Entry and Management: Accurate data entry and maintenance of databases and
records, ensuring data integrity.
Email Management: Organizing and prioritizing emails, and responding on behalf of clients to
ensure timely communication.
Travel Coordination: Arranging travel itineraries, accommodations, and logistics for business
trips.
Project Management: Planning, executing, and monitoring projects to ensure timely
completion and adherence to goals. (e.g Trello, Asana, Monday.com)
Basic Accounting and Bookkeeping: Handling invoices, expenses, and financial records
using accounting software (e.g., QuickBooks).
Customer Service Excellence: Providing exceptional customer service and support, building
strong relationships with clients and customers.
PROFESSIONAL EXPERIENCE
Dec 2022 - Present
Customer Service Representative (Chesik Synergy LTD)
Identify and assess customers’ needs to achieve satisfaction
Reduce average call duration through efficient troubleshooting and problem-solving skills.
Train new hires on company procedures, systems, and customer service techniques for
seamless integration into the team.
Assist in developing new routing protocols to improve overall team performance.
Manage a high volume of inbound calls, ensuring timely response and issue resolution.
Provide exceptional service by actively listening to customer needs and offering tailored
solutions.
Utilized CRM system effectively – updating records accurately after each interaction which
helped colleagues assist returning callers more efficiently.
Account Officer (U & U Services and Supplies)
Aug 2019 - May 2022
Prepared and documented monthly, quarterly, and annual financial statements for discussion
with the company’s directors and top-level executives.
Reviewed and audited all financial documents before submission; these documents include
projected cash flow and income statements and cash disbursement schedules.
Analyzed inventory reports and cross-referenced figures to rule out discrepancies
Managed a team of junior accountants and clerical staff who were tasked to prepare documents
and reports for inventory control, accounts receivables, cash accounts and payable.
Managed team of administrative assistants who were tasked to handle payroll, benefits
preparation, time-keeping, cash sales and accounts receivables.
EDUCATION
Abia State University, Uturu
Bsc. Banking and Finance
Sep 2011 - Aug 2015
Universal School Of Aviation
Cabin Crew
Jan 2021 - Mar 2021
CERTIFICATIONS
Digital Witch Support
On Demand IT Skills
Udemy
Accounting & Bookkeeping
IT Support Technical Skills
Certified Associate in Project
Management
Coursera
Finance For Non Finance Professionals
Technical Support
LinkedIn
Customer Service: Problem-Solving
and Troubleshooting
Customer Service Foundation
Customer Service: Call Control Strategies
Customer Service: Handling Abusive
customers.
ADDITIONAL INFORMATION
Languages: English, Spanish
Awards/Activities: Account Staff of the Year (2020),
National Youth Service Corps(NYSC) Member, Rivers State, 2018 (Achieved measurable
state, 2018 (Achieved measurable youth empowerment and inclusiveness
