Chinecherem Mabel Enweani
Customer Service/Admin Officer
Phone number: -
Email-Lagos, Nigeria
SUMMARY
Customer Service/Administrative officer with extensive experience identifying and fulfilling
customer needs through active listening and effective communication. Adept at coordinating
meetings, managing calendars, and providing comprehensive administrative support to
executives. Proficient in utilizing virtual collaboration tools and productivity software to
streamline workflows and increase efficiency. Committed to implementing innovative solutions,
fostering collaboration, and continuous improvement to enhance customer satisfaction and drive
business success.
SKILLS
▪Customer Service Management ▪Customer Support ▪Communication
▪Email & Phone
Management ▪Virtual Assistance ▪Lead Generation ▪Appointment Setting
▪Calender
Management ▪Sales ▪Time Management ▪Telemarketing/Cold Calling ▪Negotiation ▪Critical
Thinking
▪Project Management
▪Data Entry ▪Office support ▪Microsoft Office Suite
▪Administrative assistant ▪ Research And Analysis ▪Virtual Collaboration Tools (Zoom, Slack,
Trello)
PROFESSIONAL EXPERIENCE
Virtual Assistant/Appointment Setter
Mar. 2024 – Jun. 2024
Eroica Entertainment/Invictus Music
Key Responsibilities
Generated high-quality leads through targeted outreach efforts, achieving a 30% increase in
qualified leads within three months.
Managed email correspondence, ensured timely responses, and maintained a 95% client
satisfaction rate.
Conducted impactful cold-calling campaigns, resulting in a 50% increase in booked
appointments with key decision-makers.
Maintained records and accurate data entry, improving data integrity by 40% and enhancing
overall organizational efficiency.
Administrative Assistant
Jan. 2021 – Feb. 2024
C.Olaedo Business Links
Key Responsibilities
Spearheaded administrative processes (scanning, filling, typing), which resulted in a 20%
increase in operational efficiency.
Coordinated scheduling and appointments, meetings, and travel arrangements for senior
executives, optimizing downtime by 30%.
Facilitated seamless communication between departments and enhanced
interdepartmental collaboration and productivity by 25%.
Implemented digital filing systems, reducing paper consumption by 50% and streamlining
access to critical documents.
KEY ACHIEVEMENTS
Document Management: Streamlined administrative processes and decreased turnaround time
for document processing and approvals by 25%.
Customer Satisfaction: Elevated customer satisfaction through proactive engagement,
resolving inquiries, feedback, and complaints.
Lead Generation: Conducted market research and analysis to identify new business
opportunities and target demographics.
Scheduling and Calendar Management: Optimized scheduling and calendar management
systems, resulting in a 40% reduction in scheduling conflicts and missed appointments.
EDUCATION & CERTIFICATION
IT Support Skills | 2024
Digital Witch Community
Introduction to Microsoft Excel| 2024
Coursera
Technical Support Fundamentals| 2024
Google
O.N.D in Hospitality Management and Tourism | 2016
St. John’s Innovative Institute of Management And Technology
REFERENCES
Available on Request
