Chinecherem Abraham

CHINECHEREM ABRAHAM Lagos, Nigeria 📞 - | ✉️-| LinkedIn Profile PROFESSIONAL SUMMARY Customer Support and IT Support Specialist with over 2 years of experience delivering excellent service through email, chat, cold calling, and technical support across diverse platforms. Proven track record of resolving customer issues efficiently and building rapport that drives satisfaction and loyalty. Proficient in CRM and project management tools, with a strong background in hospitality, sales, and virtual assistance. Adept at multitasking, managing calendars, and communicating effectively across departments. Passionate about improving systems and making every customer interaction count. CORE SKILLS • Customer Service & Complaint Resolution • Email & Chat Support | Cold Calling • CRM Tools: HubSpot, Freshdesk, Trello, Monday.com • Appointment Scheduling | Calendar Management • Administrative & Virtual Assistance • Data Entry | Order Processing • Microsoft Office & Google Workspace • Sales Funnels & Lead Generation • Technical Troubleshooting | IT Support • Time Management | Call Documentation PROFESSIONAL EXPERIENCE Appointment Setter & Sales Closer Elabed Chahine Educational Platform | Remote | 2024 – 2025 • Identified and qualified leads through cold calling, email outreach, and social media. • Scheduled and confirmed discovery calls, demos, and follow-ups with prospects. • Maintained CRM records and tracked lead progress, improving team efficiency. • Contributed to a 20% increase in booked appointments through consistent follow-up. Customer Support Representative Yeemac Consulting and Analytical Services | Aba, Abia State | 2021 – 2024 • Handled customer inquiries and complaints, maintaining a 90%+ satisfaction rating. • Processed orders, tracked deliveries, and ensured smooth transaction flow. • Supported over 1,200 customers, contributing to a 25% rise in positive reviews. • Collaborated cross-functionally to resolve escalations, reducing complaint rates by 10%. • Managed product outsourcing to online buyers, boosting delivery speed and accuracy. CAREER DEVELOPMENT & UPSKILLING Took a structured career break to transition into tech-enabled remote work. Completed relevant training in: • Data Entry & CRM Tools (HubSpot, Trello, etc.) • Email & Calendar Management • Airbnb Booking & Guest Communication • Project Management Tools • Telemarketing & Cold Calling EARLY CAREER EXPERIENCE Chemistry & Mathematics Teacher (NYSC) Mixed Secondary School, Okpai Oluchi, Delta State | 2015 – 2016 • Taught and mentored students in Chemistry and Mathematics. • Conducted lab experiments and maintained student performance records. • Prepared academic reports based on research and results analysis. EDUCATION B.Sc. Chemistry – Michael Okpara University of Agriculture, Umudike, Abia State – 2014 TRAININGS & CERTIFICATIONS • Virtual Assistance – ALX Academy (2024) • Data Entry – Accounting Hub Academy (2024) • On-Demand IT Skills – Digital Witch Community (2022) • Health, Safety & Environment (HSE Levels 1–3) – IIRSM (2016)