Chinebu Peace Amarachi

CHINEBU PEACE AMARACHI No.5 Eugene Oba street, off Depot, Agbani road, Enugu state, Nigeria. --, https://www.linkedin.com/in/peace-don/ SUMMARY ● Ability to express information in a creative and simple manner ● Skilled in listening, explaining and consulting ● Very much skilled in being positive, empathetic, and maintaining a professional attitude toward customers always. ● Highly motivated, adaptable, organized and perceptive. ● Skilled in paying attention to details ● Customer friendly and data entry specialist EDUCATION/ TRAINING CERTIFICATIONS National Open University of Nigeria (NOUN) February 2021- till date African Leadership University- Honorary degree in Virtual assistant School of Medical Laboratory Technicians, DDL, Nsukka, Enugu State. June 2022- December 2022 September 2012 – March 2015 TRAINING CERTIFICATIONS International Volunteering level 2 January 2023 Introduction to Monitoring and Evaluation April 2023 Emergency and Disaster Response April 2023 Phlebotomy Training May 2024 Time Management Mastery June 2024 Soft Skills Training March 2024 WORK EXPERIENCE Customer Service Representative May 2015 - December 2016 DE-Exact Medical laboratory Port-hart ● Created and delivered a highly-praised customer service ● Increased by 200% the inflow of new customers/patients ● Feedback from clients confirmed they are 100% satisfied Store manager/Data analyst/ Phlebotomist/Organization and personnel/Receptionist February 2017-April 2022 Annunciation Specialist Hospital, Emene ● Quality management system in organization and personnel unit experienced a high personnel impact ● Dispatching patients results was prompt and there stopped being any backlog of results. ● The use of Microsoft Excel to manage patient’s records. Digital Witch Community– Enugu state, Nigeria June 2022- December 2023. ● Collaborated with peers to plan and successfully execute community-building programs that created a positive, multicultural living environment for 400+ students. ● Skillfully managed administrative responsibilities for the welfare of 25 students including: maintenance issues, incident reports, room transfers, handling of confidential information and conflict resolution. Received outstanding feedback ratings. Health Center Abakpa Nike Enugu (Internship) April 2023- January2024 ● Assisted in patient's reception, preparation and laboratory sample collection. ● ● ● ● Assisted in collecting and analyzing data on patient demographics, health outcomes, and health program effectiveness. Helped to develop and implement health education programs for patients and communities on various topics like disease prevention, nutrition, and healthy habits. Participated in outreach activities to engage with the community, identify health needs, and promote our health center services. Assisted in planning and implementing public health programs, such as immunization campaigns, Ante natal screening exercise, health fairs, and disease screening events. SYNLAB NIGERIA. Phlebotomist. January 2024 – December 2024 *Phlebotomist Roles:* 1. Patient preparation and identification 2. Venipuncture and capillary puncture procedures 3. Blood sample collection and labeling 4. Sample processing and preparation for testing 5. Maintaining patient confidentiality and data privacy 6. Ensuring accurate and timely sample delivery to the laboratory 7. Maintaining phlebotomy equipment and supplies 8. Providing patient’s support 9. Collaborating with healthcare professionals to ensure quality patient care 10. Participating in quality control and quality assurance activities *Front Desk Officer Roles:* 1. Patient registration and reception duties 2. Scheduling appointments and managing patient flow 3. Handling patient inquiries and resolving issues 4. Processing payments and managing billing operations 5. Maintaining accurate patient records and data entry 6. Ensuring confidentiality and data privacy 7. Providing excellent customer service and patient satisfaction 8. Collaborating with laboratory staff to ensure efficient sample processing 9. Managing front desk supplies and materials 10. Participating in quality improvement initiatives 11. Excellent customer service with continued positive feedback. *Shared Roles:* 1. Maintaining a clean and safe working environment 2. Adhering to Synlab Nigeria's policies and procedures 3. Participating in training and professional development 4. Collaborating with colleagues to achieve team goals VOLUNTEER ACTIVITIES Catholic Caritas Foundation Nigeria ● Successfully received and stored over 500+ laboratory test kits for patients. ● Data given after analyzing was confirmed and nothing was missing. July 2017-April 2022 SKILLS Data Analytics Application software INTERESTS Researching Meeting people LANGUAGES Igbo- Native Strategic Planning Transcribing Project Coordination Writing correspondence Mentorship Women Empowerment Regional Development Traveling English - Expert French - Beginner