CHINAZO ANIJEKWU
Portharcourt, Rivers, Nigeria
PROFESSIONAL SUMMARY
Customer Support and Sales Specialist with a strong technical background in digital
platforms and business growth. Expert in CRM systems (Zendesk, HubSpot,
Freshdesk), ticket handling, and workflow automation (Monday.com). Highly skilled in
troubleshooting user issues while driving sales through proactive customer engagement
and efficient support-to-sales funnels.
TECHNICAL SKILLS AND STRENGTHS
• Sales Support
• Zendesk Administration
• Lead Generation.
• Workflow Automation: Zapier
• Appointment Scheduling
• Google Workspace
• Clear Communication
• Team Collaboration
• Real-time Data Integration
• Project Management:Trello, Monday
PROFESSIONAL EXPERIENCE
Customer Support & Sales Intern | Digital Witch (Remote) Jan 2026 – Present
• CRM Management: Managed high-volume ticket queues in Zendesk and Freshdesk,
maintaining rapid response times for technical and sales inquiries.
• Lead Conversion: Identified upsell opportunities during support interactions,
converting user inquiries into successful sales leads.
• Workflow Optimization: Formulated and tested support experiments that
improved user satisfaction and streamlined the sales-to-onboarding process. •
Knowledge Base Creation: Wrote clear guides and easy-to-follow notes to help the
team fix problems faster and share knowledge effectively.
• Technical Support: Provided remote assistance for platform-related issues,
escalating complex technical bugs to the engineering team.
Customer / Sales Support | Nender Mark Oil Servicing Company 2019 – 2020
• Client Relations: Handled customer inquiries and service requests, ensuring all
issues were resolved accurately and on time.
• Sales Support: Supported business operations by managing client records and
coordinating follow-ups to secure repeat service contracts.
• Scheduling: Coordinated service schedules and appointments between clients and
internal teams using structured organizational processes.
KEY PROJECTS
Automated Real-Time Notification System
• Logic Design: Built an automated workflow using Zapier to link Google Drive with
WhatsApp for instant file-sharing alerts.
• Efficiency Gains: Tested and optimized the system to improve communication
speed and operational visibility across distributed teams.
TOOLS AND TECHNOLOGY
• CRM & Support: Zendesk, HubSpot, Freshdesk
• Automation: Zapier
• Scheduling: Calendly, Picktime
• Collaboration: Slack, Monday.com, Google Drive
EDUCATION
Bachelor of Arts (BA) – Theatre Arts | University of Port Harcourt, Nigeria 2009
