● Customer retention
● Customer satisfaction
● De-escalation techniques
● File maintenance
● Administrative support
● Customer data documentation and
confidentiality
● Teamwork and collaboration
● Positive attitude
● Google workspace
● Microsoft office
● Language fluency
EXPERIENCE
Stacia Secrets Fashion Store, Anambra
Virtual assistant/ customer service
November 2022 - October 2023
Nwankwu Chinaza
Virtual Assistant/Customer service representative.
PERSONAL DETAILS
Email-Phone:-
Location: Lagos, Nigeria.
Date of birth: 05/11/1996
Gender: female
Nationality: Nigerian
LinkedIn:https://www.linkedin.com/in/nwankwu-chi
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n=share_via&utm_content=profile&utm_medium=io
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SKILLS
● Communication skills
● CRM software
● Appointment scheduling
● Customer service
● Troubleshooting/problem solving
● Demonstrated flexibility in responding to a variety
of customer inquiries via phone, email, and chat.
● Conducted follow-up calls with customers to
ensure their satisfaction with the product or
service received.
● Recognized potential areas for improvement in
workflow processes and suggested innovative
ideas.
● Feedback collection and gathering customer data
for accurate documentation.
● Processed orders accurately and efficiently while
meeting tight deadlines.
● Scheduled appointments between our clients and
executives.
SODA’S AND BREWS, Awka
Virtual assistant
January 2022 - October 2022
● Responding to emails and chats in a timely
manner while providing accurate information.
● Handled confidential customer information with
discretion.
● Utilized Google Workspace and CRM software for
accurate documentation and ensure customer
satisfaction.
● Handled logistics and orders.
● Interfaced with vendors to coordinate purchases
and schedule delivery.
3. Customer Service: Problem-Solving
and Troubleshooting.
EDUCATION
Completed: November 2023
University of Nigeria, Nsukka, Enugu
Institution: LinkedIn
Bachelor of science(B.S) in Economics
September 2016 - August 2021
Skills covered: customer service, problem solving,
troubleshooting, how to handle conflicts.
● Data analysis
● Statistical modeling
● Economic theory
● Critical thinking Consumer demand, supply and
satisfaction
SUMMARY
I am a dedicated and knowledgeable individual with
vast experience providing exceptional customer
service to a wide variety of clients.
Proven ability to quickly assess customer needs and
provide appropriate solutions.
Skilled in resolving customer issues, managing
customer relations, and providing detailed product
knowledge. I'm committed to streamlining processes
to improve customer service efficiency and
satisfaction.
I am a detail-oriented professional with experience in
records management, Microsoft Office, Google
workspace, CRM tools and customer service. I can be
relied upon to help our team achieve its goals.
Working with me is a guaranteed win-win situation.
OTHER COURSES AND CERTIFICATIONS
1. Master Course in Customer Relationship
Management
Completed: January 2024
Institution: Udemy
Skills covered: customer experience, customer
service, customer satisfaction, CRM tools.
2. Event planning and event management
Completed: January 2024
Institution: Udemy
Skills covered: event planning, event management,
event success.
4. Customer Service: Serving customers through
text and chat
Completed: November 2023
Institution: LinkedIn
Skills covered: How to chat and text customers, how
to effectively communicate and retain customers.
