Chinaza Mbaeke

CHINAZA MBAEKE Customer Service Sales Representative PROFESSIONAL SUMMARY Experienced Customer Service Sales Representative with 5+ years in customer service and sales roles. Excellent communication and problem-solving skills. Proven track record of success in meeting sales goals. Contact Linkedin.com/in/chinazambaeke Education Bachelor of Science Biochemistry University of Port Harcourt, Rivers 2013 -2018 Master of Science Materials Science and Engineering African University of Science and Technology- Key Skills • Customer Relationship Management (CRM) software proficiency • Problem-solving and analytical skills • Time Management and Prioritization • Email and chat support • Content design with Canva • Calendar Management • Research • Data Entry • Professional telephone demeanor Experience Virtual Relationship and Sales Manager Union Bank of Nigeria Jul 2021 -Date Consistently met call volume targets resulting in 100% increase in customer satisfaction. Participated in ongoing trainings to increase skill levels and productivity. Supervised customer relations on ongoing basis to maximize customer retention. Researched and resolved disputes between customers and partners resulting in 80% reduction in customer complaints. Developed customer support strategies to improve customer retention Built long-term, loyal customer relations by providing topnotch service and detailed order, account, and service information. Customer Service Sales Representative ABC Corporation Jan 2019- Jan 2021 Consistently responded to inbound calls within the parameters and standards of the work group, resulting in 80% reduction in customer complaints. Educated customers on complex billing concepts, including charges, billing cycles and customer equipment. Identified and corrected 13 errors and discrepancies on customer billings resulting in 100% reduction in billing disputes. Entered account information into billing system with a high degree of accuracy to execute transaction. Participated in ongoing training to increase a skill level and productivity. Processed customer transactions and respond to inquiries in a responsive, timely, and accurate manner.