Chinaza Ikechukwu

IKECHUKWU UDEMBA CHINAZA CHARITY Bauchi, State LinkedIn CAREER SUMMARY Dedicated and empathetic Customer Service Representative with over 7 years of experience driving customer satisfaction and operational efficiency. Skilled in CRM systems, Microsoft Office, Google workspace critical problem-solving, with a proven ability to turn customer interactions into lasting relationships. Committed to delivering service excellence and supporting organizational growth through results-driven performance. SKILLS WORK EXPERIENCE ●​ Complaints Resolution ●​ Time Management ●​ Email/chat Support ●​ Virtual Assistance ●​ Customer Support ●​ Multitasking ●​ CRM Tools(Hubspot, Freshdesk, Asana, Monday.com,Trello, etc ●​ Effective Communication ●​ Appointment Scheduling ●​ Google Workspace ●​ Data Entry ●​ Calendar Management WORK EXPERIENCE 05/2019 To current: Customer Services Representative Nazaekpere Foods and More ●​ Attended customers inquires, complaints, and requests in a polite and professional manner. ●​ Developed an end-to-end customer feedback process that led to a 15% increase in customer satisfaction scores over a 1 year period. ●​ Worked collaboratively across departments to streamline gate operations, achieving a 10% boost in on-time departures. ●​ Followed up with customers to ensure problems were fully resolved which have helped increase our returning customers by 85%. ●​ Builds strong relationships with customers to understand their preferences and needs, leading to more targeted and appropriate services delivering. 08/2021 to 07/2022 Business Studies Teacher (NYSC) ​ Government Day Junior Secondary School –Gwallameji Bauchi ●​ Delivered engaging Business Studies lessons in alignment with the approved curriculum, improving student academic performance by 20% based on end-of-term results. ●​ Developed structured lesson plans, teaching materials, and assessment tools, increasing student participation and classroom engagement by 30%. ●​ Collaborated with fellow teachers to improve instructional delivery and academic planning, contributing to a 15% improvement in overall departmental performance. 01/2013 to 01/2014 Sales Professional- vindoko ●​ Handled customer inquiries, complaints, and price negotiations professionally, improving customer satisfaction and reducing complaint escalations by 20%. ●​ Drove product and service sales through persuasive communication and strategic follow-ups, consistently meeting monthly sales targets and contributing to a 15% increase in repeat customer purchases. ●​ Built strong customer relationships by establishing product trust, converting first-time buyers into loyal returning clients. ●​ Handled customer inquiries, complaints, and price negotiations professionally, improving customer satisfaction and reducing complaint escalations by 20%. CAREER BREAK School Break 01/2014 to 03/ 2020 EDUCATION 01/2025 to 12/2025 Post Graduate Program: Management Joseph Sarwuan Tarka University Makurdi –Benue, State Nigeria 01/2018 to 03/2020 Higher National Diploma: Business Administration and Management Federal Polytechnic Bida –Niger, state Nigeria CERTIFICATION 10/2025 to 12/2025 Digital Witch Support Community: IT SUPPORT