Chinaza Ihenacho

I am an adaptable professional with experience in account management, customer service, data analysis, and operational support. Over the years, I have worked with clients, teams, and stakeholders to build strong relationships, enhance service delivery, and improve internal processes. My background in accounting and analytics allows me to approach every role with precision, clarity, and a problem-solving mindset.

I specialize in managing client accounts, onboarding new clients, ensuring retention, and delivering timely support through clear communication and reliable follow-up. I have successfully handled client portfolio updates, prepared performance and financial reports, and resolved service-related issues—all while maintaining high satisfaction levels. My ability to work closely with both clients and internal teams has helped strengthen trust, streamline operations, and contribute to business continuity.

Beyond account management, I am skilled in data entry, reporting, documentation, CRM usage, operational coordination, and administrative support. I am proficient in tools such as Excel, Power BI, Google Analytics, and CRM software, which I have used to track performance, analyze trends, and deliver actionable insights. I am comfortable working remotely, managing tasks independently, and adapting quickly to new tools, industries, and workflows.

What sets me apart is my flexibility and willingness to apply my skills in multiple fields—from customer support and virtual assistance to finance coordination and data operations. I am open to diverse roles where I can support teams, assist clients, manage operations, or contribute to business growth through accuracy, organization, and service excellence.

I am currently seeking opportunities that allow me to bring value in roles such as Account Manager, Client Support Specialist, Operations Coordinator, Virtual Assistant, or Data/Administrative Support. I am committed to continuous learning, professional growth, and delivering dependable results in every task I undertake.

If you’re looking for someone who is reliable, responsive, detail-focused, and ready to contribute across departments, I am excited to connect and support your goals.