Chinaza Christiana Efughi

CHINAZA CHRISTIANA EFUGHI Abraham Adesanya Estate, Ajah, Lagos |-| - https://www.linkedin.com/in/virtualassistantchristianaefughi PROFILE Detail-oriented and reliable Virtual Assistant with 7+ years of administrative, customer service, and operational support experience. Proven ability to manage communication, scheduling, CRM tools, documentation, and remote support with high accuracy and professionalism. Passionate about delivering excellent service and optimizing processes for busy professionals and teams. CORE SKILLS & TOOLS - Google Workspace (Docs, Sheets, Gmail, Calendar, Drive) - CRM Tools (HubSpot, Zoho) - Microsoft Word & Excel - Asana, Trello, Slack - Live Chat Support & Email Management -Cold caller - Excellent Written & Verbal English Communication - Scheduling & Calendar Management - Attention to Detail & Time Management - Problem Solving & Initiative - PST/CST Timezone Flexibility - Reliable Internet & Remote Work Setup PROFESSIONAL EXPERIENCE Everythin9ice Ventures Customer Service Specialist/Page Manager February 2022 – till date ▪ ▪ ▪ ▪ ▪ ▪ Respond to customer inquires via chat, email and phone calls. Educate clients about products, services, usage and return policies. Resolve customers complaints effectively and escalate complex issues where necessary. Process customer orders, handles returns and track delivery status. Maintain and update customers records using CRM tools Create, schedule and publish engaging content for social media platforms ▪ ▪ ▪ Manage online communities by responding to comments, messages and reviews Drive customer engagement and brand loyalty through consistent interactions. Track and report page campaign performance metrics for optimization. Mission Support Network Centre Finance & Admin Officer January 2015 - 2022 ▪ ▪ ▪ ▪ ▪ ▪ ▪ Prepared monthly invoices and managed salary schedule updates. Maintained financial records and reconciled daily, monthly, and annual transactions. Provided frontline customer support and managed incoming communications. Supported executives with project coordination and scheduling. Handled office administration including stationery distribution and facility maintenance. Assisted with recruitment, interview scheduling, and onboarding. Managed document filing and retrieval systems for team access. EDUCATION InternPulse Internship (In View), (2025) Digital Skills for Virtual Assistant, Career Crafters Academy (2025) Project Management Professional, Tomflims Training & Consulting (2019) B.Sc. Mass Communication, National Open University, Lagos State (2019) O.N.D. Mass Communication, Institute of Management & Technology, Enugu State (2012) AVAILABILITY - Open to full-time or part-time remote roles - Available to work PST/CST time zones REFERENCES Available on request