Chinaza Aniagolu

ANIAGOLU, CHINAZA MARYCYNTHIA Agboju, Amuwo-Odofin, Lagos. | Date of Birth:16-May-1999 Mobile: - | E-mail:-INTRODUCTION: Chinaza is a graduate of mass communication with background in communication, marketing and customer relationship management. Strong written and verbal communication skills, attention to details and result oriented. She has excellent customer management skills, communication, problem solving and marketing skills. Looking to leverage these skills and know-how in your organization. EDUCATIONAL QUALIFICATIONS Nnamdi Azikiwe University, Awka, Anambra State B.Sc. – Mass Communication 2019 – 2023 Festac Girls Senior Secondary School, Lagos West African Senior School Certificate (WASSC) 2012 – 2015 Saint Margaret Comprehensive College Junior School Certificate Examination (JSCE) 2009 – 2012 SKILLS  Customer Relationship  Sales/Marketing   Virtual Assistance Multitasking   MS Office (excel, word, etc) Attention to details Interpersonal Skills Collaboration  Communication skills (verbal/written) Customer Retention  Problem solving    Conflict Resolution  WORK EXPERIENCE Beauty Routine Cosmetics: Social Media Management Position: Livestreamer/Content creator 5th April, 2025 – Present  Bring ideas to grow the company’s social media pages.  Create engaging contents to keep customers interested in the products.  Escalate issues to the appropriate departments for follow-up.  Respond swiftly to customer enquiries and complaints during livestream sessions.  Handle each customer with patience and empathy.  Keep a proper and updated account of daily sales.  Calculate monthly sales and each employee’s monthly commission. GIG LOGISTICS (GIGL): Customer Service Department Position: Experience Center Agent 17th Nov. 2024 – 31st Dec. 2024  Prompt response to customers.  Handling each customers complain swiftly.  Customer retention abilities.  Keeping accurate record of shipments created and shipment arrived.  Escalating issues to the appropriate authority.   Strict adherence to company’s policies on both interstate and international shipments. Attention to every detail and accountability. NICE CONCEPTS: Sales/Marketing Department Position: Sales Representative 10th Apr. 2022 – 20th Oct. 2022  Aiding customers make the right decisions with products to benefit both the customer and the company.  Upselling products to aid the company’s growth.  Cross-selling products to ensure customers get the utmost satisfaction from each purchase.  Keeping and accurate account of sales at the end of each day, both cash and electronic transfers.  Follow up on each customer to aid customer retention. NOVEL SUPERMARKET: Sales/Marketing Department Position: Cashier 7th Jan. 2016 – 13th Sept. 2017  Helping customers pick the right products.  Guiding customer’s decision in each purchase to add value to the company.  Ensuring Customer’s satisfaction in every sale.  Keeping an inventory of products.  Accurate record of daily sales.  Ensuring stocks are always updated and accurate. CERTIFICATES/AWARD Certificate of Completion, Virtual Elite Support Academy Certificate of Completion, Project management from BeTechified REFEREES Made available on request. -