Chinagorom Joy Udeh

UDEH CHINAGOROM JOY Enugu State, Nigeria -:-LinkedIn URL: http://www.linkedin.com/in/udeh-joy-0aa1742bb Customer service || Technical support || Virtual assistant _________________________________________________________________________________ PROFESSIONAL SUMMARY Result-driven and customer-focused professional with 2 years of experience in customer service and administration. Proven track record of efficiency managing high-volume customer inquiries, delivering exceptional service and support. Possessing strong communication skills, empathy, and problem-solving abilities, resolving issues promptly, and fostering strong relationships. _________________________________________________________________________________ RELEVANT SKILLS Customer Service Skills Conflict resolution Soft Skills Teamwork Customer care Troubleshooting Problem solving Adaptability Customer focused Time management Critical thinking Organization Technical Skills Appointment setting Technical support Communication Skills Adaptability Effective communication Team building Tools proficiency Apollo (Intermediate) Pick Time (Expert) HubSpot (Intermediate) Click Up (Expert) Calendly (Expert) Intercom (Intermediate) Freshdesk (Intermediate) Asana (Expert) Trello (Expert) Zoom (Expert) Google meet (Expert) Microsoft Teams (Expert) WORK HISTORY 05/2021 to 01/2023 Customer Service Agent EDUS.PROJECT Improved customer retention by 25%, fostering long-term relationship and loyalty. Effectively managed a dynamic appointment calendar, ensuring data and informed decision making. Maintained meticulous records of client interaction, ensuring accurate data and informed decision making. Achieved rapid ticket resolution, ensuring prompt issues closure and enhancing customer satisfaction. Proactively generated leads, driving business growth and revenue increase by 20%. Initiated customer engagement, efficiently handling a high volume of inbound calls and resolving complaints in a timely and professional manner. 02/2021 to Executive Assistant 01/2024 ST. JOHN’S ENTERPRISE Coordinated travel arrangements and ensuring efficient and productive trips. Served as the primary point of contact, expertly handling phone calls, massages, and email correspondence, ensuring seamless communication. Enacted efficient filing systems, both physical and digital, to ensure easy access to records. Screened incoming calls, prioritized messages and escalated critical matters to relevant parties. Planned and executed events, conferences, and meetings, ensuring flawless execution and providing on-site support. _________________________________________________________________________________ EDUCATION Bachelor of science (BSc) Enugu State University of Science and Technology. Nigeria Mass Communication ________________________________________________________________________________________ TRAINING AND CERTIFICATIONS Digital witch support community 2024 Technical support Customer Relationship Management Telemarketing Digital IT Support Skills Airbnb, Appointment setting, Email marketing and Lead generation Other Training Mobile Graphics, Social media tools( WhatsApp, Facebook ,Twitter) usage and automation