Chimka Emmanuella Iworh

CHIMKA EMMANUELLA OKOLI GENERAL VIRTUAL ASSISTANT - |- Port Harcourt 500102, Nigeria PROFILE Detailed oriented, self-driven and techy savvy trained general virtual Assistant with over 3 years of work experience in different industries I have a proven track record of excellence in providing creatives and small business owners with Virtual Administrative services, Customer Service, Online Research, Customer Support and many more. COMPETENCES COMMUNICATION Excellent written and verbal communication skills: Confident, articulate, and professional speaking abilities Empathic listener and persuasive speaker Speaking in public, to groups, or via electronic media CUSTOMER SERVICE Receive a +95% on customer service feedback surveys on a consistent basis by providing a friendly in-store environment Enhance the customer experience by providing quality assistance and in-depth product knowledge Educate customers on up-and-coming brands/products/services Excellent presentation and negotiation skills SALES Develop and create unique displays that attract customers to a desired product Team worker who is able to adapt in highly dynamic and changing situations in the office Exceeded sales goals on an average of 10% for 5 straight months Upsell customers through the recommendation of products that meet their specific needs Process 30+ customer transactions a day and factored sales, discounts, and promotions into the final price. Multitasking |Dispute Resolution| Analytical thinking |Data confidentiality| Creative thinking |Clerical support TOOLS: Microsoft Office| Google work space |Slack |Zoom| Asana| Jira| Canva (basic) Google calendar| Hubspot |Microsoft Teams| Dropbox | Freshdesk| Calendly| Social Media platforms (Facebook, Instagram, Tiktok etc.) WORK EXPERIENCE ADMINISTRATIVE ASSISTANT| INTERNSIFY AFRICA | JULY 2023-PRESENT (REMOTE)  Managing schedules and calendars for team members  Coordinating meetings and events  Create a supportive, inspiring and conducive learning environment  Assisting in organizing company documents and files  Answering phone calls and responding to emails.  Assisting with general office tasks and maintaining a clean workspace  Conducting evaluation of programs to assess effectiveness, identify areas for improvement and make recommendations  Handling email management and responding to inquiries  Scheduling appointments and managing calendars  Conducting online research and data gathering  Assisting with social media management and content creation  Handling online customer support and live chat interactions  Responding to customer inquiries and providing support via various channels (Email, Chat, Phone)  Assisting customers with product or service-related questions  Troubleshooting technical issues and providing solutions  Handling customer complaints and ensuring their resolution  Maintaining customer databases and updating records  Collecting feedback and relaying It to the relevant teams for improvement  Created and posted contents on company social media handles using company’s Template ADMINISTRATIVE VIRTUAL ASSISTANT AND CUSTOMER SERVICE INTERN| INTERNSIFY AFRICA | MARCH 2023-JULY(REMOTE)  Learnt on what customer service is all about  Learnt on how to create a customer -centric culture: building relationship  Common customer service challenges and how to handle them.  Understanding customer's expectations and needs  Use of different software’s  Duties and skills of a virtual assistant  Learnt on how to book appointments using different software's HEAD OF OPERATIONS| TECHFIELD | OCTOBER 2023-MARCH2024(REMOTE)  Directly overseeing the company's day -to- day operations (including service delivery), HR., supply chain, project management, functions, as well as employee productivity.  Collaborated closely with the founders to implement operational processes and business strategies aligned with the company's goals.  Conducted team performance reviews to ensure alignment with our goals and maintain our trajectory towards achieving them.  Ensured effective recruiting, onboarding, professional development, performance management and retention.  Scheduled and anchored weekly team meetings. 2 SOCIAL MEDIA ASSISTANT| FIDEL GLOBAL INFINITIES| APRIL-JUNE, 2023(CONTRACT)  Managed the social media platforms of the company (Facebook, Instagram & Tiktok) and the E-Commerce Website  Regular updates and timely responses to inquiries.  Created and posted contents on company social media handles using company’s Template  Provided general administrative support to the company  Responded to social media messages, comments and responding to emails.  Managed regular posting schedule  Write proposal to different companies and booking appointments  Identified opportunities for partnership’s and collaborations  Prepared content calendar VIRTUAL ASSISTANT | DIGITAL WITCH |JUNE2022-DECEMBER2022 (REMOTE)  Established a connection with more than three clients to deliver excellent communication and customer service, therefore reaching the expectation of each client.  Converted over 50 word documents to PDF for backup needs.  Provided email and communication services to 4 clients regarding their businesses and how they can increase revenue using a virtual assistant.  Conducted web research to locate the address and contact information for a specified list of businesses.  Carried out secretarial duties such as taking notes, typing and delivering them to company executives.  Data entry into prepared spreadsheet and keep spreadsheet updated BUSINESS DEVELOPMENT MANAGER | APO-ONLINE | JANUARY 2018– JANUARY 2019  Organized events and product exhibition  Presented ideas for promotional activities and strategies  Supervised and developed marketing campaign  Conducted research, analysis of data to better identify and define audience and data entry  Oversea and developed marketing campaign  Advertisement of jobs on social media platforms and recruitment  ADMINISTRATIVE/CUSTOMER SERVICE REPRESENTATIVE|JOHN C GROUP OF COMPANY | JAN.2017– DEC. 2017  Drafted confidential correspondence, edit documents, take minutes of meetings  Reviewed customer histories, reconciling account discrepancies and handling disputes.  Administrative and secretarial duties.  Typed, prepared and collated reports  Maintained diaries and arranged appointments for directors/executive  Answered calls, taking messages and handling correspondence  Coordinated data from a variety of sources for use in reports and presentations  Performed research and prepared information for special projects as assigned  Planned, coordinated and supported meetings and conferences  Designed and prepared presentations and reports  Processed orders and coordinated delivery schedules to meet customer needs. 3 COMMUNITY SERVICE  Fundraising committee NCCF 2019  Food and Health Committee NCCF 2019 EDUCATION, QUALIFICATIONS AND TRAINING  B.ENG Environmental Engineering University of Port Harcourt, Rivers State, 2016  PGD Occupational Health, Safety and Environment University of Port Harcourt, Rivers State,2021  M.sc Environmental Technology and Safety University of Port Harcourt, Rivers State,2023  Diploma Customer support, COURSERA 2022  Diploma LinkedIn Customer support, 2022  Virtual Assistant ALX-AFRICA, 2022 REFERENCE References are available upon request 4 5