Chimfulumnanya Igwilo

CHIMFULUMNANYA IGWILO VIRTUAL ASSISTANT Phone: - Email:-Awka, Anambra, Nigeria. SUMMARY Detail-oriented Virtual Assistant with experience in administrative support, data entry, records management and customer service. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Keen to leverage technological and time management skills to support you to thrive in your field and achieve your goals. CERTIFICATIONS ● ● ● On Demand IT Skills Training by Digital Witch Support Community. Universal Mandatory IT Training by AfriHub. Professional in Entrepreneurial Studies facilitated by Central Bank of Nigeria Entrepreneurship development center PROFESSIONAL EXPERIENCE Virtual Assistant Ronan Keller (Upwork) November 2023 – March 2024 ● Responded to emails in a timely manner while providing accurate information. ● Utilized Microsoft Office Suite proficiently for document creation, editing purposes. ● Conducted online searches to locate relevant resources or information requested by clients or colleagues. ● Maintained an up-to-date filing system to ensure easy access to documents when needed. ● Created, maintained and entered information into databases. ● Compiled data from multiple sources to create comprehensive spreadsheets for analysis. ● . Virtual Assistant / Data Entry Music Embassies, Florida. (Upwork) March 2023 – November 2023 ● Processed large volumes of data quickly with minimal errors utilizing specialized software programs such as QuickBooks Pro. ● Maintained high levels of accuracy when entering data into computer systems or other forms of documentation. ● Collaborated with team members to develop efficient methods for completing projects on time. ● Developed strong organizational skills to ensure all documents were filed properly and in a timely manner. ● Updated existing records as needed when changes occurred or new information was received. ● Provided technical support for users having difficulty navigating through database systems. EDUCATION Master of Science (M. Sc.) Environmental Microbiology. July 2015 – February 2017 LANGUAGES SPOKEN English and Igbo HOBBIES ● ● ● ● ● ● Volleyball Reading Teaching Reading exploring new places Interacting with people RELEVANT SKILLS ● ● ● ● ● ● ● ● Telephone and Email etiquette Digital Fluency Transcription Services File Organization Customer Service Document Preparation Research Data Entry 1 CHIMFULUMNANYA IGWILO VIRTUAL ASSISTANT Phone: - Email:-Awka, Anambra, Nigeria. ● TOOLS Managed confidential client files while adhering to company policies and regulations. Administrative Manager DreamHeights Consults Maitama, Abuja. September 2018 - June 2021 ● Excelled in customer service, resolving complex issues quickly and professionally. ● Utilized excellent communication and interpersonal skills to collaborate with colleagues, clients, and vendors. ● Managed day-to-day operations of a busy office environment, including scheduling appointments and ordering supplies. ● ● ● ● ● ● Microsoft Office Suite Google Workplace Zoom Slack Notion Clockify Customer Service / Marketing Intern Aduvie Pre University College Jahi, Abuja. July 2017 - September 2018 ● Marketed the programs we run at the Pre-University College to potential Customers through mails, calls and onsite advertisements (visiting secondary schools in Abuja and environs). ● Handled customer complaints and inquiries in a courteous and efficient manner. ● Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. 2