Chimezie Jennifer

I am a dedicated and experienced Customer Service Professional and Healthcare Virtual Assistant (VA) with over 6 years of providing top-notch support across various industries, including health, hospitality, e-commerce, and wellness. My goal is to help busy professionals and organizations reduce administrative burdens, streamline communication, and deliver excellent customer experiences—whether through phone, email, or chat.

In the healthcare space, I specialize in administrative support for medical and wellness practices. I assist with scheduling patient appointments, handling insurance verification and billing, managing EMR/EHR data, and ensuring HIPAA compliance in all communications. My experience has equipped me with the ability to handle sensitive information, multitask under pressure, and maintain a high level of professionalism and empathy—qualities essential in patient-facing roles.

On the customer service side, I have worked as a front-line representative and team leader, where I resolved customer complaints, processed orders and payments, created and improved service workflows, and trained team members for quality service delivery. My ability to listen actively, communicate clearly, and find quick solutions has helped me build strong, trust-based relationships with both customers and team members.

I am proficient in using tools like Zendesk, Freshdesk, ZohoDesk, HubSpot, Salesforce, Google Workspace, Microsoft Office, and telehealth platforms. I understand the importance of timeliness, accuracy, and empathy in every interaction and take pride in being a reliable support system for both clients and patients.

If you're looking for someone who is organized, tech-savvy, responsive, and truly cares about the people behind every task or ticket, I’d love the opportunity to work with you. I bring a calm and solution-oriented presence to every team I join and take initiative to continuously improve processes and results.

Let’s connect if you’re in need of a detail-oriented virtual assistant who understands both the customer service mindset and the unique demands of healthcare admin support.