Chimdinma Ene

Chimdinma Ene

$10/hr
Customer service, Virtual assistant, business development
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Abuja, Fct, Nigeria
Experience:
4 years
‭ himdinma S.‬ C ‭Ene‬ ‭Customer‬ ‭+234 703‬‭-‬ ‭Relationship/‬ ‭-‬‭2247‬ ‭ ales Development‬ S ‭Manager‬ ‭Email- ‭http://linkedin.com/in/chimdinma-ene-53b596150‬ ‭__________________________________________________‬ ‭‬ _ ‭Profile Summary‬ ‭ highly skilled Customer Relationship Manager with over five‬ A ‭years of experience in customer service, sales management, and‬ ‭customer relationship roles. Proven expertise in cross-functional‬ ‭collaboration, market research, product strategy, and customer‬ ‭success management. Recognized for exceptional‬ ‭communication, analytical, and problem-solving abilities, with a‬ ‭strong track record of implementing effective customer feedback‬ ‭systems, reducing churn rates, and enhancing customer‬ ‭satisfaction.‬ ‭___________________________________________________‬ ‭ ‬ ㅡ ‭Skills‬ ‭ Cross Functional collaboration‬ ● ‭● Market Research‬ ‭● Product Strategy‬ ‭● Customer Success Management‬ ‭● Communication Skill‬ ‭● Analytical and Problem-solving Skill‬ ‭● .Competitive Analysis‬ ‭● Active listening‬ ‭___________________________________________________‬ ‭ ‬ ㅡ ‭Experience‬ ‭Zenith Bank‬‭Plc- April 2024- To date‬ ‭ ead, Customer Service Manager‬ H ‭●‬ A ‭ ssume ownership of team productivity and manage‬ ‭workflow to meet or exceed quality services and goals‬ ‭●‬ ‭Reviewed repeated issues with operations and‬ ‭management to ensure service improvement and proffer‬ ‭excellence service.‬ ‭●‬ ‭Exceed team goals and collaborated with members of‬ ‭staff to implement customer service initiatives.‬ ‭●‬ ‭Trained and regularly mentored associates on‬ ‭performance-oriented strategies and customer service‬ ‭techniques.‬ ‭●‬ ‭Researched and Rectified regular, advanced and‬ ‭long/standing customer concerns to promote company‬ ‭loyalty.‬ ‭●‬ ‭Conceive and publish metrics to measure organization‬ ‭success in delivering world class customer service‬ ‭delivery.‬ ‭●‬ ‭Conferred with sales team and team leaders to‬ ‭communicate targets, boost revenue and improve‬ ‭promotional strategies.‬ ‭●‬ ‭Built relationships with diverse internal teams; Finance,‬ ‭Marketing and operations development to enhance‬ ‭processes‬ ‭ enith Bank Plc - September 2019- March 2024‬ Z ‭Customer Service Representative‬ ‭● Collaborated with cross-functional teams to develop and‬ ‭implement chatbot; reduced customer support wait time by‬ ‭50% and increased customer retention.‬ ‭● Developed and implemented a customer feedback system‬ ‭to identify areas for improvement and increase customer‬ ‭satisfaction by 25% and reduced churn rate by 8%.‬ ‭● Receipt and processing of confirmation letters.‬ ‭● Receipt, processing and release of cheque books and E-‬ ‭business products.‬ ‭● Treat probate request upon customer’s instruction.‬ I‭nsurance Supermarket - October 2017- August 2019‬ ‭Inbound Sales Department‬ ‭●‬ U ‭ se a customer-focused, needs-based review process to‬ ‭educate customers about insurance options.‬ ‭●‬ ‭Prepare (trim, crisp, package, scale, etc.) all products‬ ‭according to established standards and quality goals.‬ ‭●‬ ‭Meet and exceed sales goals through new product sales,‬ ‭cross selling and retention of current customers.‬ ‭●‬ ‭Develop leads, schedule appointments, identify customer‬ ‭needs, and market appropriate products and services.‬ ‭●‬ ‭Provide general clerical and administrative support to staff‬ ‭including handling inbound and outbound phone calls,‬ ‭reports, filing, research and gathering information, and‬ ‭maintain, overall appearance of sales reports.‬ ‭●‬ ‭Develop product knowledge in various areas of the‬ ‭department.‬ ‭●‬ ‭Team up with co-workers to ensure proper customer‬ ‭service.‬ ‭●‬ ‭Strive for productive relationships to create a pool of‬ ‭prospective clients from various sources by networking,‬ ‭cold calling, using referrals etc.‬ ‭ areem Dream Istanbul - October 2017- August 2019‬ H ‭Sales Manager‬ ‭● Developed and improved the company’s accounting system‬ ‭from manual to automated: managed and maintained a clean‬ ‭balance sheet, which reduced monthly expense reporting time‬ ‭by 70%.‬ ‭● Expedited inventory management process by creating a‬ ‭custom barcode scanning system; reduced stock-taking time by‬ ‭60% and eliminated data entry errors.‬ ‭● Delivered exceptional customer service by responding‬ ‭promptly to enquiries via phone and email, reducing response‬ ‭time and improving resolution time by 20%.‬ ‭● Provided unparalleled support by identifying customer needs‬ ‭and recommending fitting products, leading to an increase in‬ ‭sales and revenue.‬ ‭● Conducted market research and competitive analysis to‬ ‭identify new business opportunities and market trends, resulting‬ ‭in the successful launch of new product lines and increase in‬ ‭customer acquisition and retention.‬ ‭_______________________________________________________‬ ‭ ‬ ㅡ ‭Education‬ ‭ alem University‬‭/ Bachelor of Science in Accounting‬ S ‭September 2011- August 2015‬ ‭4.40 GPA‬ ‭___________________________________________________‬ ‭ ‬ ㅡ ‭Certification/Training‬ ‭ ecoming‬‭A Product Manager; LinkedIn Learning‬ B ‭PRIVACY SERIES- Protection of Personal Information ACT‬ ‭(POPIA)‬ ‭Cybersecurity Awareness‬
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