- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Abuja, Fct, Nigeria
- Experience:
- 4 years
himdinma S.
C
Ene
Customer
+234 703-
Relationship/
-2247
ales Development
S
Manager
Email-
http://linkedin.com/in/chimdinma-ene-53b596150
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_
Profile Summary
highly skilled Customer Relationship Manager with over five
A
years of experience in customer service, sales management, and
customer relationship roles. Proven expertise in cross-functional
collaboration, market research, product strategy, and customer
success management. Recognized for exceptional
communication, analytical, and problem-solving abilities, with a
strong track record of implementing effective customer feedback
systems, reducing churn rates, and enhancing customer
satisfaction.
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ㅡ
Skills
Cross Functional collaboration
●
● Market Research
● Product Strategy
● Customer Success Management
● Communication Skill
● Analytical and Problem-solving Skill
● .Competitive Analysis
● Active listening
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Experience
Zenith BankPlc- April 2024- To date
ead, Customer Service Manager
H
● A
ssume ownership of team productivity and manage
workflow to meet or exceed quality services and goals
● Reviewed repeated issues with operations and
management to ensure service improvement and proffer
excellence service.
● Exceed team goals and collaborated with members of
staff to implement customer service initiatives.
● Trained and regularly mentored associates on
performance-oriented strategies and customer service
techniques.
● Researched and Rectified regular, advanced and
long/standing customer concerns to promote company
loyalty.
● Conceive and publish metrics to measure organization
success in delivering world class customer service
delivery.
● Conferred with sales team and team leaders to
communicate targets, boost revenue and improve
promotional strategies.
● Built relationships with diverse internal teams; Finance,
Marketing and operations development to enhance
processes
enith Bank Plc - September 2019- March 2024
Z
Customer Service Representative
● Collaborated with cross-functional teams to develop and
implement chatbot; reduced customer support wait time by
50% and increased customer retention.
● Developed and implemented a customer feedback system
to identify areas for improvement and increase customer
satisfaction by 25% and reduced churn rate by 8%.
● Receipt and processing of confirmation letters.
● Receipt, processing and release of cheque books and E-
business products.
● Treat probate request upon customer’s instruction.
Insurance Supermarket - October 2017- August 2019
Inbound Sales Department
● U
se a customer-focused, needs-based review process to
educate customers about insurance options.
● Prepare (trim, crisp, package, scale, etc.) all products
according to established standards and quality goals.
● Meet and exceed sales goals through new product sales,
cross selling and retention of current customers.
● Develop leads, schedule appointments, identify customer
needs, and market appropriate products and services.
● Provide general clerical and administrative support to staff
including handling inbound and outbound phone calls,
reports, filing, research and gathering information, and
maintain, overall appearance of sales reports.
● Develop product knowledge in various areas of the
department.
● Team up with co-workers to ensure proper customer
service.
● Strive for productive relationships to create a pool of
prospective clients from various sources by networking,
cold calling, using referrals etc.
areem Dream Istanbul - October 2017- August 2019
H
Sales Manager
● Developed and improved the company’s accounting system
from manual to automated: managed and maintained a clean
balance sheet, which reduced monthly expense reporting time
by 70%.
● Expedited inventory management process by creating a
custom barcode scanning system; reduced stock-taking time by
60% and eliminated data entry errors.
● Delivered exceptional customer service by responding
promptly to enquiries via phone and email, reducing response
time and improving resolution time by 20%.
● Provided unparalleled support by identifying customer needs
and recommending fitting products, leading to an increase in
sales and revenue.
● Conducted market research and competitive analysis to
identify new business opportunities and market trends, resulting
in the successful launch of new product lines and increase in
customer acquisition and retention.
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Education
alem University/ Bachelor of Science in Accounting
S
September 2011- August 2015
4.40 GPA
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Certification/Training
ecomingA Product Manager; LinkedIn Learning
B
PRIVACY SERIES- Protection of Personal Information ACT
(POPIA)
Cybersecurity Awareness
