Promise Chima
-|Ilisan-remo, Ogun, Nigeria,- linkedin.com/in/promisechima
PROFESSIONAL SUMMARY:
Experienced Customer Support Specialist dedicated to delivering outstanding service and resolving
customer inquiries promptly, achieving a 60% resolution rate. Detail-oriented and organized, adept at
managing time effectively in a fast-paced, collaborative environment. Quickly adapt to new technology and
always open to learning and expanding skills.
WORK EXPERINCE:
Amoni Resorts –Customer Support Specialist, Ilisan-remo, Ogun, Nigeria, October 2019 – February
2022
Managed daily customer inquiries across multiple channels, including phone, email, chat, and video
meetings to ensure timely and accurate responses.
Resolved complex customer issues with empathy, creativity, and attention to detail, fostering
satisfaction and loyalty.
Adapted to changes in products, processes, and technology to maintain high-performance standards.
Excelled in multitasking and prioritization to meet service and efficiency targets.
Supported the team through effective communication and collaboration.
Contributed to team efforts to improve operational efficiency by updating FAQs and maintaining
internal documentation.
Amoni Resorts, Customer Support, Port Harcourt, Nigeria February 2016 – February 2019 (Contract)
Handled customer inquiries through email, chat, and video call.
Followed up with customers via phone calls to ensure satisfaction and resolve any outstanding
issues.
Managed customer orders, ensuring accuracy and maintaining detailed records in database systems.
Offered personalized support tailored to each customer’s unique requirements, showcasing empathy
and effective problem-solving skills.
Contributed to team efforts to improve operational efficiency by updating FAQs and maintaining
internal documentation.
Followed up with customers via phone calls to ensure satisfaction and resolve any outstanding
issues.
Provided recommendations on products and services to enhance the customer experience, utilizing
expertise in customer support strategies.
Promise Chima
EDUCATION
Abia State University, Abia State, Nigeria
Bachelor of Education - (Accounting Education), September 2018
TECHNICAL SKILLS
Accounting/Bookkeeping
Office Applications: Google Sheets, Microsoft Excel, Microsoft Word
Cloud-Based Platforms: Slack, Zoom, Outlook, Skype
Scheduling Tools: Calendly, Google Calendar, Picktime
CRM Software: HubSpot, Intercom, Zendesk
Accounting Software: QuickBooks Online, Bill.com, Zoho Books
Design Tool: Canva
Automation Tool: Zapier
Software & Project Management: Monday.com, Trello, Asana, Click Up
SOFT SKILLS
Verbal and Written Communication in English
Attention to Detail
Organizational Skills
Customer Support
Virtual Assistance
Problem-Solving
Time Management
Multitasking
Prioritization
CERTIFICATIONS
Certified IT On-Demand Skills
Certified QuickBooks Online ProAdvisor
Certified in Bookkeeping Basics
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