Chilaka Esther Kelechi

CHILAKA ESTHER KELECHI Holy Cross Road, Off Victory Road, New Benin, Benin City.-// - https://www.linkedin.com/in/kelechi-chilaka-945a44244 PROFESSIONAL PROFILE I am a trained and experienced customer care representative and a virtual assistant with proven years of success in tech support, customer care and practical knowledge of both digital and soft skills. I am committed to providing an excellent customer service and accuracy in database management in other to maximize profit in an organization. WORK EXPERIENCE Sarafina Marketing Solutions (SMS) 2023 Customer Care Representative (Remote) ▪ ▪ ▪ ▪ Provided technical support for clients on a variety of products Responded promptly to emails and calls Suggested new ways to persuade cancelling customers to stay with the company Transcribed voice records to text and checked for grammatical errors Jay Cedar Services 2022 - 2023 Virtual Assistant (Remote) ▪ ▪ ▪ Scheduled meetings and appointments for the week Organized and manage clients emails, responded to over 100 inquires a week and fix problems as they arise Managed social media accounts, increased its engagements and reached a wider audience Play Zuri Health Limited 2022 Part-Time Customer Service Representative (Remote) ▪ ▪ ▪ ▪ Responded to patients via phones calls, video calls and messages Scheduled patients test and treatment depending on the physicians order Transferred phone calls and messages to the appropriate personnel if the information needed is beyond the scope of information available to me Kept track of patients medical records and conducted follow-up when needed Nomagbon Pharmaceuticals Limited 2022 Intern ▪ ▪ ▪ Worked with the supervisor to ensure all products are tested in the quality control laboratory, before they are released for sales Assisted in carrying out various test on patients and in the prescription of the correct drugs to them Assisted the quality assurance personnel to ensure all quality assurance procedures are adhered EDUCATION Bachelor of Science in Science Laboratory Technology ▪ 2023 University of Benin, Edo State CERTIFICATIONS ▪ ▪ African Leadership Xperience (ALX)/Virtual Assistant Coursera Certificate on Data Analysis SKILLS ▪ ▪ ▪ ▪ ▪ ▪ Time Management Communication skills Attention to details Problem Solving Scheduling and Coordination skills Customer Service REFEREES ▪ Available on request -