Chikwendu Victor Dominic

I am a dedicated and results-oriented sales representative/manager with nearly a decade of experience in sales operations, inventory management, and retail supervision.

Starting my journey as a sales Representative in 2016, I have grown into managing the operations of a busy bookshop, overseeing product sourcing, pricing, reporting, and daily store management. I lead a small team of volunteers and an assistant, ensuring smooth workflow, excellent customer experience, and consistent sales performance.

My background in Computer Science also supports my ability to adopt digital tools for record-keeping, inventory updates, and reporting, helping to improve efficiency and data accuracy. I’m passionate about customer satisfaction, organized systems, and creating sustainable sales growth through teamwork and smart retail practices.

Few responsibilities:

• Prospecting and engaging new leads to grow the customer base.

• Handling customer inquiries, complaints, and feedback professionally.

• Following up with clients to build relationships and ensure satisfaction.

• Managing schedules, emails, and calls for smooth daily operations.

• Preparing sales reports and tracking performance metrics.

• Creating social media graphics, flyers, and promotional designs.

• Coordinating with team members to meet organizational goals

And as a Virtual assistant, these are the tasks I can handle

• Managing calendars, emails, and client communications. (Gmail and Google Calendar).

• Providing customer support through chat, calls, and email to ensure satisfaction and loyalty (WhatsApp Business).

• Supporting administrative and documentation tasks for daily business operations. (Microsoft Office Suite and Google Workspace).

• Coordinating meetings, appointments, and follow-ups. (Zoom, Google Meet, and Calendly)

• Managing CRM tools and updating client information. (HubSpot)

• Organizing tasks, tracking progress, and collaborating with teams for productivity. (Trello)

I also apply my creative skills to design visual content that strengthens brand identity and supports marketing campaigns. 

• Designing social media graphics, flyers, and promotional materials. (Canva and CorelDraw)