Chikwado Chukwunweike

CHUKWUNWEIKE CHIKWADO LYNN 17 Selwyn Court, 2 Yunus Khan, London E17 8XE (- |- Professional Summary Dynamic Customer Service Professional with over 5 years of experience delivering exceptional client support and fostering strong relationships. Skilled in resolving complex issues, enhancing customer satisfaction, and ensuring seamless communication. Proven expertise in tailoring solutions to meet diverse needs, collaborating with cross-functional teams, and maintaining a focus on client retention. Adept at leveraging technology, upholding compliance standards, and driving operational efficiency in both fast-paced and regulated environments. Skills • Customer Relationship Management (CRM): HubSpot, Zendesk, Monday.com, Zoho • Communication and Interpersonal Skills • Multitasking and Problem Solving • Conflict Resolution and Proactive Issue Management • Scheduling and Remote Work Tools: Bookafy, Calendly, Trello, Asana • Digital Literacy and IT Support Skills • Basic Life Support and Patient Care Knowledge Work History Patient Support Agent Cygnet Health Care, Beckton, London 12/2021 - Present • Maintains a professional and empathetic approach to patient inquiries, ensuring timely and accurate responses to all concerns. • Accurately documents patients’ interactions and escalates complex cases to appropriate departments for resolution. • Trains and mentors new team members, ensuring adherence to company policies and quality standards. • Foster positive customer relationships by effectively resolving conflicts, demonstrating active listening, and maintaining confidentiality. • Collaborated with the IT team to enhance the use of hospital CRM tools, reducing response times by 25%. Care Representative Tindual Agency, London 03/2019 - 11/2021 • Ensured the security of service user both within and beyond their residences by consistently promoting adherence to all health and safety standards and company regulations. • Aided service users in managing their daily physical and emotional requirements and challenges. • Collaborated with other healthcare professionals to guarantee comprehensive patient care. • Delivering compassionate care to over 20 residents, with a focus on tailored comfort and overall well-being, while upholding individual care plans. • Advocated for the hygiene needs of service users, leading to a 50% decrease in illness-related absences and improved self-esteem. • Initiated and implemented a structured daily schedule, including designated dancing and tea times, leading to a 20% increase in service users' participation in occupational therapy which helped improve their cognitive function Passenger Service Agent Arik Air Ltd. 05/2013 - 01/2019 • Processed an average of 80 passenger check-ins per hour during peak travel season, ensuring compliance with airline policies and international travel regulations. • Achieved the highest customer satisfaction score in 2018, with a 9.0 average rating. • Resolved passenger issues, including rebooking, baggage handling, and travel disruptions, in a timely and empathetic manner. • Maintained meticulous records of flight operations, adhering to strict timelines and accuracy requirements. • Streamlined boarding procedures, reducing average wait times by 20%. Health Care Assistant Federal Neuropsychiatric Hospital, Enugu, Nigeria 10/2009 - 03/2010 • Assisted patients with daily activities, including feeding, personal hygiene, and mobility, ensuring their comfort and dignity. • Diligently monitored and recorded patient vital signs, reporting critical changes to healthcare professionals. • Implemented a patient rotation schedule that decreased the incidence of bedsores by 30%. • Recognized for outstanding dedication to patient care, receiving commendations from supervisors. • Contributed to a team project that improved patient engagement by introducing therapeutic activities. Education Bachelor of Science in Psychology Madonna University – Okija, Anambra State, Nigeria 07/2005 Certifications ●​ UK NARIC Certificate ●​ IT Support/Virtual Assistant Skills (Digital Witch Academy and Remote Trybe) • Cloud Computing( Ongoing) ●​ IT Support (Coursera, Ongoing) ●​ SkillsBuild - Customer Engagement: Problem-Solving and Process Controls