Chikosolu Marycynthia Anamasonye

CHIKOSOLU MARYCYNTHIA ANAMASONYE- ||- || https://www.linkedin.com/in/chikosolu-anamasonye Customer Support || Project Management || Lead Generation ||Sales and Email Marketing || Virtual Assistance No. 1 Emeli Street Umuanuka Otolo Nnewi, Anambra State, Nigeria. __________________________________________________________________________ PROFESSIONAL SUMMARY: Motivated and detail-oriented professional with a B.Sc. in Microbiology and strong administrative support, IT, and customer engagement expertise. Proficient in tools such as Microsoft Excel, Power BI, CRM platforms, and project management software, with a proven ability to streamline workflows, manage data, and provide actionable insights. Skilled in lead generation, data entry, business growth, and customer service, with a track record of delivering impactful solutions and fostering collaboration in dynamic environments. Adept at researching, writing business communications, and leveraging technology to drive organizational success. ___________________________________________________________________________ RELEVANT SKILLS Customer Support Manage client contracts effectively, ensuring service delivery aligns with customer expectations and fosters satisfaction. Build customer trust through consistent communication and tailored solutions, increasing engagement and driving repeat business. Delivers excellent customer service by handling data entry and order processing accurately and efficiently. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates client communications, providing technical, operational, and administrative support to meet client needs and enhance retention. Lead Generation Proficiency in using lead generation tools like LinkedIn, Apollo.io, Yelp, and Sales Navigator. Expertise in web scraping and data extraction tools like Instant Data Scraper and Salesbot.io. Database creation, organization, and management using CRM platforms such as HubSpot, Zoho, and Salesforce. Effective email outreach and campaign management using tools like Mailchimp, Sendinblue, and Lemlist. Personalized communication and engagement with lead and target audience identification and market research. Content sharing and marketing to nurture leads. Scheduling and follow-up management with CRM tools. Data cleaning, updating, and maintaining accurate lead information. Analyzing lead engagement metrics and optimizing strategies for better results. Strong written and verbal communication skills. Project Management Skilled in using project management tools such as Asana, Trello, and Monday.com to plan, execute, and monitor projects effectively. Proficient in creating and managing project timelines, ensuring tasks are completed within set deadlines. Expertise in organizing workflows, assigning tasks, and tracking progress to maintain project alignment. Strong communication and collaboration skills to coordinate with team members and stakeholders across various departments. Ability to prioritize tasks and adapt to changing project requirements to ensure successful delivery. Experienced in generating detailed project reports and performance analyses to track key metrics and milestones. Skilled in risk assessment and implementing mitigation strategies to address potential challenges. Proficient in facilitating meetings, setting clear agendas, and ensuring actionable outcomes. Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Asana, Trello, SFDC, Zoho, Wire, HubSpot, Zendesk, and Google Suite to enhance team collaboration and productivity. Proactively suggest and implement innovative approaches to enhance process efficiency, improve records management, and optimize workflows. Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Maintain and coordinate detailed calendars, schedule tasks and appointments, manage meetings across time zones, and send timely reminders to ensure smooth operations. Good knowledge of report writing, research, and delivering actionable, industry-relevant insights for decision-making and process improvement. Performs other administrative duties, data management, and support to contribute to an efficient and well-organized workplace. SALES & EMAIL MARKETING Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, HubSpot, CRM tools, Keap, etc to optimize campaigns and enhance engagement. Experienced in lead generation, pipeline management, and building strong customer relationships. Adept at recommending tailored solutions to meet client needs, enhancing customer satisfaction, and driving business outcomes. RESEARCH Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. COMMUNICATION & WRITING Excellent verbal and written communication skills for diverse audiences. Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. BUSINESS GROWTH Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Lead generation, market research, and email marketing for growth. LEADERSHIP AND MANAGEMENT Ability to influence, attract, build relationships, and retain talents/clients; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. ___________________________________________________________________________ WORK EXPERIENCE National Youth Service Corps (NYSC) Physical Education Teacher | 2023 - 2024 Conducted school examinations, demonstrating organizational skills and attention to detail. Maintained accurate records showcasing strong analytical abilities and a commitment to precision. Developed and delivered engaging lessons in Physical Education, developing effective communication and presentation skills. Fostered teamwork by collaborating with fellow Corps members to ensure operational compliance Federal Medical Centre Asaba, Delta State IT Trainee – Pharmacy Department (Quality and Control Unit) | 2021 Assisted in managing microbiology-related data, including microbiological testing results, and quality control reports. Participated in the analysis and monitoring of microbiological data for pharmaceutical product testing and compliance with safety regulations. Assisted the Quality and Control Unit to ensure microbiology-related quality control processes adhered to best practices to ensure effective safety while testing out the drugs. Ify Computer Services Computer Operator (Full-time) | 2016 Managed administrative tasks and provided technical support, strengthening problem-solving skills and customer service orientation. Managed customer relationships, contributing to client satisfaction and retention. ___________________________________________________________________________ EDUCATION: Federal University Otuoke, Bayelsa State. B.Sc. in Microbiology | 2017 - 2023 Monsignor Joseph Nwibegbunam Memorial Secondary School Otolo Nnewi, Anambra State. Senior Secondary Certificate (SSCE) | 2009 – 2016 Divine Nursery and Primary School Nnobi Road Nnewi, Anambra State. Primary School Certificate | 2001 – 2009 ___________________________________________________________________________ ADDITIONAL TRAINING Digital Witch Support Community IT Skills Training | 2024 Vera Computer School Nnewi, Anambra State. Diploma in Desktop Publishing | 2016 ___________________________________________________________________________ SKILLS • Communication • Class Management Tools and Technologies. • Student Progress Reporting – Data entry • Software Proficiency - Microsoft Word, Excel, PowerPoint, Zoom, Google Meet, CRM tools, and presentation tools. • Adaptability • Team Collaboration • Lesson Planning • Customer Support • Data Management • Project Management